Court Monitor / Front Desk Position Available In Hampden, Massachusetts

Court Monitor / Front Desk 3.4 3.4 out of 5 stars 50 Holyoke Street, Holyoke, MA 01040

Positions Overview:

Court Monitor:

Court Monitors are the frontline of our park, spending the most time with Guests and ensuring they have an enjoyable and safe experience. This role is integral in fostering a positive park culture by bringing a positive and engaging personality, enforcing rules in a fun and friendly manner, and enhancing the overall Guest experience.

Ideal Team Member Profile:

The first step in cultivating an outstanding park culture and, in turn, a top-notch Guest experience is hiring and training our Team Members. While skills are essential for any position, the attitude of our team members will be the difference between a good team and a great team. We are looking for individuals who embody the following characteristics:

• Reliable:

  Must be dependable, punctual, and consistent. Reliability is the cornerstone of becoming a valuable team member.

• Respectful:

  Should demonstrate respect to themselves, their teammates, and Guests at all times, treating others the way they want to be treated.

• Responsible:

  After thorough training, must fulfill duties and responsibilities diligently, constantly striving to meet and exceed set goals and expectations.

• Enthusiastic:

  Should deliver an enthusiastic performance, setting the tone for the park’s energy and Guest experience.

• Engaging:

  Must have strong communication skills and an engaging personality to create a welcoming and friendly atmosphere for Guests.

•

Coachable:

Should be open to training and coaching, bringing a positive attitude that fosters trust and growth within the team.

Key Responsibilities:

• Team Player:

  Demonstrates a collaborative and helpful spirit, working hard to make the park a better place.

• Guest First Perspective:

  Strives to create a positive experience for every Guest, engages with Guests to create sharable moments, and ensures all Guests have appropriate wristbands.

• Park Knowledge:

  Remains aware of park offerings, pricing, promotions, and upcoming events.

• Park Safety:

  Fully understands risk management protocols and ensures court rules are followed by all Guests at all times, adhering to C3 standards.

• Court and Attraction Inspections:

  Conducts visual inspections to ensure a safe environment for Guests and can perform minor maintenance fixes when necessary.

• Park Cleaning:

  Maintains cleanliness of courts and attractions throughout the day and at closing, following established checklists and Manager on Duty directions.

• Other Duties as

Assigned:

Willing to take on additional tasks as needed to support park operations.

Qualifications:

• Positive Attitude:

  Must have an engaging and energetic personality that enjoys being around the public.

• Team Player:

  Must be a respectful and responsible team member with a positive attitude.

• Public Speaking:

  Comfortable speaking in front of small and large groups.

•

Communication Skills:

Possesses strong interpersonal communication skills.

Career Development:

• Starting Position:

  All team members will start as Court Monitors to gain a foundational understanding of park operations and guest interaction.

• Growth Opportunities:

  With time and experience, team members will have the opportunity to learn additional roles such as:

• Front Desk:

  Handling guest check-ins, reservations, and inquiries.

• Party Host:

  Facilitating guest parties and events, with the opportunity to earn tips.

•

Career Advancement:

Dedicated and high-performing team members can grow into supervisor and eventually manager roles, taking on greater responsibilities and leadership positions within the park.

Availability:

• Must be available to work on weekends.
• Preferable if also available for additional shifts during the week.

Front Desk:

Guest Services are the first step in setting a fun and positive tone for the Guest’s experience. These Team Members are welcoming and go above and beyond to create a positive experience for our Guests. One of the number one responsibility is to sell. Not to sell the most expensive package, but to sell the value of park offerings and find the best fit for our Guests; thereby providing the best service.

Qualifications Positive Attitude:

Engaging and energetic personality who enjoys being around the public and is always smiling.

Team Player:

Respectful and responsible Team Member who brings a positive attitude to the Team.

Strong Communication Skills:

Strong interpersonal communication skills are a must.

Fast-Paced Environment:

Ability to work in a busy and face-paced environment while remaining calm under pressure.

Cash Management:

Ability to handle POS transactions accurately and efficiently.

Resolution Management:

Ability to calmly resolve Guest complaints.

Responsibilities Sales:

Sell, sell, sell. A big responsible for the position is to confidently convey the value of passes and Membership and upsell the Guests. C3: Instruct the Guest to watch the safety video before jumping. Ensures everyone receives proper wristbands (Jumper or observer).

Waivers:

Ensure waivers have been properly completed.

Team Player:

Works hard to make the park a better place and brings a helpful personality to the table.

Guest First Perspective:

Strives to create a positive Guest experience to each and every Guest.

Park Knowledge:

Aware of park offerings, programs, pricing, promotions, and upcoming events.

Greeter:

Get out on the floor to proactively meet Guests and walk them through the check-in process.

Complete Transactions:

Handle transactions in a timely and accurate manner. Enhance the

Guest Experience:

Ensure all Guests are aware of the park, the different areas and other park offerings. Café: Complete transactions and run the café when necessary.

Stock:

During downtime, re-stock socks, wristbands, merchandise, café products, etc.

Clean:

Organize POS stations and clean Guest areas, including bathrooms and café seating, throughout their shift. Responsible for completing the Guest Services cleaning checklist each night. Other Duties as Assigned. Vision for

Park Culture:

Our vision is to create a park culture that is built on reliability, respect, responsibility, enthusiasm, engagement, and coachability. By focusing on these characteristics, we aim to turn a group of individuals into one dynamic Team, ensuring a superior Guest experience and fostering a positive and energetic environment. Our primary goal is to find the right people, train them well, consistently follow up, and maintain high standards to achieve this vision. Join us in bringing this vision to life and making our park a place where Guests and Team Members alike can enjoy a fantastic experience!

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Referral program

Schedule:

Day shift Evening shift Every weekend

Work Location:

In person