Manager of Technical Operations Position Available In Fulton, Georgia

Manager of Technical Operations NetGain Technologies

LLC – 2.8

Atlanta, GA Job Details Full-time $90,000 – $110,000 a year 7 hours ago Benefits Health savings account Open paid time off Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Opportunities for advancement Qualifications ConnectWise System hardening Writing skills Meraki Master’s degree AWS Bachelor’s degree IPsec IT VMware CompTIA Server+ Senior level CompTIA Security+ Leadership Microsoft Intune PowerShell Active Directory Intune 10 years VPN Full Job Description Iron Oak Technologies –

Manager of Technical Operations Location:

Marietta, GA (Onsite/Hybrid)

Employment Type:

Full-Time Key Accountabilities The Manager of Technical Operations is a senior member of Iron Oak Technologies’ technical leadership team. This role is responsible for overseeing infrastructure strategy, internal systems, high-level project execution, and Tier 2/3 escalations. This position combines deep technical acumen with operational leadership to drive results across our data center, security stack, and client environments. The ideal candidate excels at high-impact project execution, mentoring peers, and standardizing proactive support for our growing client base. Essential Knowledge, Skills, and Competencies Strategic Systems Oversight Design and maintain resilient and secure systems architecture across client and internal environments. Oversee infrastructure at Flexential data center and internal systems such as Active Directory, Entra ID, ConnectWise, Automate, Veeam, and Duo. Project and Implementation Leadership Lead client-facing infrastructure projects including cloud migrations, server upgrades, AD/O365 deployments, and multi-site connectivity. Own project planning, resource alignment, execution, and stakeholder communication. Escalation Support & Team Enablement Serve as final escalation for Tier 2/3 incidents and act as a senior technical resource across teams. Mentor engineers through advanced troubleshooting, disaster recoveries, and documentation. Client-Facing Technical Consulting Participate in audits, roadmap planning, and business-aligned technical discussions with clients. Deliver executive-level briefings with clear communication and solution design rationale.

Advanced Technical Requirements Cloud :

Azure, AWS, G Suites, and Hybrid Cloud Architecting Networking :

Fortinet, Cisco, Meraki, UniFi, and their associated functional concepts. (e.g. IPSec tunneling, VPN configuration, routing, and policies)

Virtualization :

VMware, Hyper-V, and High Availability Clustering Security :

Endpoint protection,

Duo MFA, System Hardening, and Compliance Systems :

AD, Intune, M365/O365,

Exchange, File Services, Group Policy, and Backup/DR Strategies Tools :

ConnectWise Manage & Automate, Veeam, IT Glue, SentinelOne Scripting :

PowerShell automation for Provisioning, Monitoring, and Compliance Experience & Education 10+ years of technical IT experience, including 5+ years in an MSP or multi-client setting. 3+ years in a technical team leadership or senior escalation role. Bachelor’s degree preferred; certifications in Microsoft, Cisco, VMWare, and/or CompTIA (Security+, Server+, Networking+) strongly welcomed. Traits for Success Strategic and tactical thinker with high technical judgment. Exceptional troubleshooting and escalation logic. Collaborative team player, capable of coaching and peer leadership. Client-first mindset and professional communication style. Other Requirements Reliable transportation for local travel. Available for after-hours or on-call escalation if needed. Strong writing and documentation skills. Benefits Health, dental, and vision plans (FSA/HSA options) 100% employer-paid life and disability insurance Parental leave EAP and wellness support Paid certifications Open PTO Weekly team breakfast Career growth opportunities in a dynamic MSP