Quality Assurance (Toll Project) Position Available In Rockingham, New Hampshire

Between $17.00 and
$18.00
Per Hour
DOE (Depends on Experience) Quality Assurance (Toll Project)
F.H.Cann & Associates Inc

Occupation:

Quality Control Analysts

Location:

Exeter, NH – 03833
Positions available: 2
Job #: 16869372

Source:

WorkInTexas

Posted:

5/23/2025

Updated:

5/26/2025

Expires:

6/2/2025

Web Site:

WorkInTexas
Onsite /

Remote:

Work at home all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Other, see job description Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Telework & Remote
Full Time Education
High School Diploma or Equivalent Experience
12 Month(s) Age
18 and up Schedule
Full Time Job Type
Regular Duration
Permanent Employment Help for . Opens a new window. Help for . Opens a new window.
Quality Assurance (Toll Project) Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Perform daily audits on consumer interactions.
Assist with maintaining and documenting customer service performance.
Provide feedback to management regarding customer service representative audits.
Monitor and evaluate call quality to ensure adherence to company standards.
Ensure compliance with state and federal regulations.
Responsible for understanding and adhering to FHC’s Information Security Policy and Procedures. Position Requirements Competencies Organizational skills
Communication skills
MS Office knowledge
Multi- tasking
Independent
Task oriented
Detail oriented Work Environment Role supports remote work as needed.
Call/Contact Center Working from Home Requirements High speed internet with minimum 25 MBPS upload/download.
Secure, private environment with dedicated workspace Required Education and Experience Available to work a full-time schedule Monday- Saturday?

M-F:

8:00 a.m. – 6:00 p.m.

CST, Saturday:

9:00 a.m. – 5:30 p.m. CST
Experience in call center operations and outbound calling
Highschool Diploma or equivalent
Experience with MS Office
Degree or Veterans preferred but not required
Ability to work on multiple systems simultaneously as well as utilizing different tools.
Must be located in Dallas/ Ft Worth TX area. Work Authorization/Security Clearance Requirements Will be required to pass Federal background screening and/or state level criminal background screening.
Pre-employment 5-panel drug screen required Physical/Mental Demands Physical Demands -While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands -While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. An Affirmative Action / Equal Opportunity Employer F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under

VEVRAA. F.H.

Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA. [ AI Translation Assistant Opens in new window ] Help for Employer Information. Opens a new window.