Office Assistant Position Available In Wake, North Carolina

Office Assistant State of North Carolina Wake County, NC Description of Work Start your journey towards success! The Division of Employment Security is currently accepting applications for an Office Assistant.

Salary Grade:

NC02

Salary Range:

$31,200

• $34,753

Department Mission:

Under the Department of Commerce, the mission of the Division of Employment Security (DES) is to administer the unemployment insurance system for the state of North Carolina by delivering efficient, effective and qualify services.

Description of Work:

The Primary duties of the Administrative Associate II/Office Assistant is to provide clerical support and administrative assistance to the Paralegal/Chief Records Officer. Answer multiple telephone lines in a professional and expedient manner and refer calls accordingly, and to assign and validate claims cases using the SCUBI System. The Office Assistant will learn office processes and procedures and apply this knowledge in problem solving and responding to questions and inquiries. Possess significant knowledge of office or work unit procedures, methods, and practices; ability to be courteous and tactful in performing public contact and communication duties that may be sensitive in nature; ability to learn and independently apply laws, departmental rules and regulations in the performance of assigned duties; ability to use judgment in coordinating and monitoring office procedures and workflow as required by the position; must be able to accurately assign and validate cases using the SCUBI System, and handle claims cases and various assigned duties with minimal error, within applicable time limits; and file and maintain dockets and reports to ensure time limits are met. All of these duties must be performed with adherence to the confidentiality rules and regulations of the agency. Perform other duties as directed by the Paralegal-Advanced/Chief Records Officer to include but not limited to handling claims case matters as required, specified release of information requests, faxing, mailing, copying and stamping claims cases. Other duties may include assisting the Administrative Specialist I (Appeals Clerk) with Higher Authority Appeals work. The Administrative Associate II reports directly to the Paralegal-Advanced/Chief Records Officer. The work schedule for this position is Monday through Friday, 8 a.m.

• 5 p.

m. and may work overtime occasionally to meet business need. This position is physically located in Raleigh, North Carolina in Wake County. Knowledge, Skills and Abilities / Competencies Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following: Demonstrated experience with relevant office practices, techniques, equipment, and technology to meet organizational needs. Demonstrated customer service experience. Experience with the use of computers with proficiency in Microsoft Office, Adobe, and Windows. Experience handling confidential matters with tact and discretion while exercising good judgment in analyzing situations and making decisions within area of responsibility. Applicant must meet both the Minimum Education and Experience Requirements and all posted Knowledge, Skills and Abilities / Competencies requirements to be considered Qualified for the position. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See

OSHR.NC.GOV

for details. High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience. Supplemental and Contact Information For consideration for this vacancy, all applicants must complete an on-line application using this link https://www.governmentjobs.com/Applications/Index/northcarolina. If multiple applications are submitted to an individual posting only the most recent application received prior to the posting close date will be evaluated for consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript.

• INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION.

• Applications with “see attached” or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy.

All attachments, unless specifically requested in the vacancy announcement (i.e. transcripts, proof of licensure or certification, etc.), are considered optional and will not be reviewed during initial screening to determine applicant eligibility for the vacancy. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Applicants seeking Veteran’s Preference must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the on-line application or may be faxed. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Re-Entry for Formerly Incarcerated Individuals Our Agency supports the Governor’s Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified. By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (

Authority:

GS 126-30, GS 14

• 122.

1) Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which he/she has applied. This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law. For technical issues with your application, please call the NeoGov Help Line at 1-855-524-5627. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6

• 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Melissa Link Lead Recruitment & Salary Administration Technician North Carolina Department of Commerce 984.236.5968
• office 919.733.0774
• fax

NOTE:

For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.