Intake/Client Relations – Law Firm – Evening/Night Shift – Bilingual Position Available In Wake, North Carolina

Intake/Client Relations

• Law Firm
• Evening/Night Shift
• Bilingual The Driscoll Firm, LLC 434 Fayetteville Street, Raleigh, NC 27601 The Driscoll Firm is looking for experienced, bilingual Intake Agents/Client Relations Representatives to work in our busy office in Raleigh, NC assisting clients.

This is a Evening/Night shift position, working from 1:30pm to 10:30pm including Saturday and Sunday. Two days off during the week! Responsibilities Conduct initial interviews with prospective clients to gather essential information. Assess the client’s legal needs and determine if their issue falls within the organization’s scope of services. Collect and verify client information, including personal details, case history, and relevant documents. Ensure that all required forms are completed accurately. Analyze the information provided to identify the appropriate legal resources or referral options. Maintain clear and professional communication with clients throughout the intake process. Provide clients with information about their case, available services, and the next steps in their case. Enter client information and case details into the organization’s database or case management system. Ensure that all records are accurate, up-to-date, and confidential. Work closely with attorneys, paralegals, and other legal professionals to ensure smooth case transitions. Provide relevant information and updates about client cases to the legal team. Adhere to legal and ethical standards regarding client confidentiality and data protection. Ensure compliance with organizational policies and legal regulations. Address and resolve any issues or concerns that clients may have during the intake process. Provide support and assistance in overcoming obstacles or misunderstandings. Stay informed about changes in relevant case statuses and procedures to provide accurate and up-to-date information. Participate in ongoing training and professional development to enhance skills and knowledge.

Qualifications:

Excellent verbal and written communication skills. Experience with cold lead sales

REQUIRED.

Excellent organizational skills and interpersonal skills Extended ability to use PC and widely used software packages (Excel, MS Word, PowerPoint, Neos) Ability to meet deadlines; accomplish work in order of priority. MUST be Bilingual

• English/Spanish Experience using VOIP We’re looking for people who are passionate about taking care of others
• If that’s you, we’d love to speak with you!

This Role:

The Client Relations Representative will handle inquiries from our clients via phone, email, chat, and social media channels. You are : A strong communicator

• able to clearly articulate information in English verbally and in writing. A great listener
• able to listen for our clients needs and use probing questions to understand how you can best help. Detail oriented and thorough because you want to make sure that customers are handled well and on the first contact. A problem solver
• you’re willing to go find the answer to a client’s question and you are happy to help share information you’ve learned with other teammates. Able to learn new processes quickly and able to work multiple systems simultaneously. Reliable
• our clients rely on us and you are the human brand of the Firm Able to multi-task and can at times handle a high volume of work Able to provide high quality personalized service.

Maybe you have worked in other contact centers or you’ve worked in other client service industries.

Job Type:

Full-time Pay:

$19.00

• $19.

50 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off

Shift:

Evening shift Night shift

Experience:

Law office: 3 years (Required)

Call Center:

3 years (Required)

Language:

BOTH English and Spanish fluently (Required) Ability to

Commute:

Raleigh, NC 27601 (Required)

Work Location:

In person