Administrative Associate – RECORDS Position Available In Cumberland, North Carolina

Administrative Associate – RECORDS
Job Details  This listing closes on 7/4/2025 at 4:00 PM Eastern Time (US & Canada). Employer Cumberland County Salary $33,222.22 Annually Location 131 Dick Street Fayetteville, NC Job Type Full-Time Job Number 202502662 Department Sheriff’s Office Division Sheriff’s Office-Civilian Opening Date 06/24/2025 Closing Date 7/4/2025 at 4:00 PM Eastern Time (US & Canada) Salary Grade
100
Description
Benefits
Questions
Position Overview An employee in this position provides support for many mission-critical functions of the Cumberland County Sheriff’s Office. The primary responsibility involves the collection, data entry, storage, and dissemination of reports. This position also maintains all the functions required for DCI certification, including class scheduling and recertification. Examples of Duties Provide excellent customer service to citizens and members of this and other agencies
Handle sensitive and confidential information.
Responds to inquiries from the public as well as other government agencies
Answer and screen phone calls; route calls to appropriate personnel or agency
Compile statistical reports for the public and other sections within the Sheriff’s Office
Compile, sort, and distribute mail, incident reports, and other documents. Prepares documents for court Maintain a proficient filing system. Assist the public by phone and on a walk-in basis with information pertaining to the incident reports; gather essential information and complete incident reports as necessary
Review reports and other material prepared by others for accuracy and completeness; request and/or make corrections as necessary
Accurately query, enter, and validate information in DCI regarding all missing persons, wanted persons, stolen vehicles, criminal histories, etc.
Assist supervisor with enrolling users into DCI classes and administering DCI tests. Cross-train periodically to cover for the shift record clerk position. Assist other sections within the Sheriff’s Office after hours, including weekends and holidays
Perform other duties as assigned Minimum Qualifications Attach a copy of the following documents to the completed application or submit to the Human Resource Office located at 131 Dick St., Fayetteville, NC 28301
. North Carolina Driver’s License . Birth Certificate or Valid Passport
. Social Security Card . High School/College Diploma or Transcript The Authorization for Release form must be signed and notarized as well. We are able to provide the forms and notarize them free of charge along with providing photocopies of your documents.

• Must be a US citizen
• Must be at least 18 years old
• Must have a high school diploma or GED
• Must be able to obtain and maintain DCI certification within 90 days from date of hire
• Must have at least one year of experience and/or training involving clerical work, office assistance, or records processing; experience and/or training with processing and maintaining law enforcement records preferred but not required.

Knowledge, Skills and Abilities Ability to communicate effectively orally and in writing with the public, co-workers, and supervisors
Ability to learn RMS, CAD, DCI, and other software
Ability to obtain proper training to serve as the ATAC
Ability to demonstrate good judgment and work without close supervision
Ability to organize work effectively
Ability to maintain accurate records and prepare reports
Ability to competently manipulate keyboard
Must proofread and spell accurately
Ability to obtain considerable knowledge of policies and procedures of assigned office as well as other departments
Ability to exercise tact and courtesy in frequent contact with County officials and the general public
Ability to use discretion
Ability to train a minimum of two (2) weeks on night shift
Ability to be flexible with work schedule (occasionally cover for Shift Records Clerk)
Ability to anticipate work to be done
Ability to meet goals and deadlines
Ability to interpret various information Ability to establish and maintain effective working relationships
Ability to use good judgment in non-routine situations
Ability to work in a group setting when necessary
Ability to lift and push moderate weight
Ability to bend, stoop, and reach
Ability to handle stressful situations while being tactful
Ability to research information effectively Employer
Cumberland County
Phone
910-678-7653 http://www.cumberlandcountync.gov
Address
117 Dick Street Fayetteville, North Carolina, 28301