TeleServe Operator Position Available In Gwinnett, Georgia
Tallo's Job Summary: The TeleServe Operator position in Gwinnett County, GA, offers a salary range of $38,559.00 - $44,343.00 annually. This full-time job is open to Police Department employees only. Responsibilities include taking non-emergency calls for law enforcement assistance, completing incident reports, and maintaining daily records. Minimum qualifications include a high school diploma and one year in a law enforcement environment.
Job Description
TeleServe Operator
Salary $38,559.00 – $44,343.00 Annually Location Gwinnett County, GA Job Type Full-Time Merit Job Number 25-03113 Department Police Department Opening Date 04/18/2025 Closing Date 4/25/2025 11:59 PM Eastern FLSA Non-Exempt
DESCRIPTION
BENEFITS
QUESTIONS
Class Summary
THIS POSITION IS OPEN TO POLICE DEPARTMENT EMPLOYEES ONLY.
Job Description
This position is responsible for taking non-emergency calls via phone or in person for law enforcement assistance. Incumbents review requests, complete incident reports, and maintain daily records and files. Essential Duties
Receives non-emergency calls via the phone or in person for law enforcement assistance. Compiles necessary information and completes incident report on all requests in compliance with Georgia law.
Assess non-emergency calls, determines necessary action, and dispatches requests as necessary.
Maintains daily records and files of all service requests for tracking purposes.
Communicates with other departments as needed to request or provide information.
Testifies in Court
Other Job Requirements/Information
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories and fingerprinting. This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
Grade
The grade for this position is B21(1). Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications
High School Diploma or GED and
One year in law enforcement environment
Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job Must obtain Basic Terminal Operator of
GCIC/NCIC
certification within one year For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.
Note:
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please click here.
