Police Telecommunicator Position Available In Catawba, North Carolina

Police Telecommunicator 3.2 3.2 out of 5 stars Hickory, NC Description For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality. Hickory, North Carolina, is a three-time All-America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 40,000 residents call Hickory their home and Hickory is the hub of a 350,000 metropolitan area. Hickory has outstanding school systems, seven recreation facilities, two libraries, several golf courses, theaters, art museums, and eighteen gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out Hickory at www.hickorync.gov/employment or www.hickorywellcrafted.com for a web portal all about Hickory and the surrounding areas and what makes Hickory a “Well Crafted” City. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S. All offers of employment are contingent on the successful completion of a post-offer functional prework screen and a drug screen. This examination process is designed to determine if applicants are able to efficiently perform the essential functions of the job without physical harm to themselves, or others. All applicants are subject to a background check. Must possess a high school diploma or equivalent and a valid NC Class “C” driver’s license. This position receives and processes requests for emergency and non-emergency assistance and dispatches emergency medical, law enforcement, fire, animal or other resources. Major Duties Receives, screens, processes, and monitors emergency and non-emergency calls from the public; receives and processes calls and messages from other police and public safety agencies; receives visitors, screens requests, and contacts appropriate personnel or agency. Dispatches appropriate personnel to incident locations. Maintains communication with parties involved in emergency situations. Responds to requests from officers in regards to license plate, driver’s license, criminal history and other information. Responds to requests from the public for various types of information. Refers calls to appropriate jurisdictions as appropriate. Operates the national and state criminal information computer systems. Enters and maintains computer and hard copy records. Works irregular hours and on various shifts. Performs other related duties as assigned. Knowledge and Qualifications Receives, screens, processes, and monitors emergency and non-emergency calls from the public; receives and processes calls and messages from other police and public safety agencies; receives visitors, screens requests, and contacts appropriate personnel or agency. Dispatches appropriate personnel to incident locations. Maintains communication with parties involved in emergency situations. Responds to requests from officers in regards to license plate, driver’s license, criminal history and other information. Responds to requests from the public for various types of information. Refers calls to appropriate jurisdictions as appropriate. Operates the national and state criminal information computer systems. Enters and maintains computer and hard copy records. Works irregular hours and on various shifts. Performs other related duties as assigned. Supplemental Information

PHYSICAL DEMANDS

The work is typically performed while sitting, standing, walking, or stooping. The employee frequently lifts light and heavy objects.

SAFETY SENSITIVE

This position has been identified as safety-sensitive. The employee in this position will be part of a random drug testing pool. The methodology for choosing the random test subjects is handled by an outside, impartial, third party vendor.

WORK ENVIRONMENT

The work is typically performed in an office.

SUPERVISORY CONTROLS

The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for accuracy, compliance with procedures, and the nature and propriety of the final results.

GUIDELINES

Guidelines include state criminal and traffic laws, city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY

The work consists of related telecommunication duties. The need to deal with persons in stressful situations, the variety of emergency calls received, and necessity of performing multiple tasks at the same time contribute to the complexity of the work.

SCOPE AND EFFECT

The purpose of this position is to process calls for emergency assistance from the public, and information requests from officers in the field. Successful performance helps ensure the efficient operation of the department.

PERSONAL CONTACTS

Contacts are typically with co-workers, representatives of other law enforcement and public safety agencies, various court personnel, and the general public.

PURPOSE OF CONTACTS

Contacts are typically to exchange information and provide services.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.