911 Telecommunicator – Part-Time Position Available In Macon, North Carolina

• Position:

• Telecommunicator (911 Operators)
• Part Time
• Department
• : Emergency Management

• Salary Grade:

• 26•

Salary:

• $18.89/hour
• Closing date: Until filled

•

General Definition of Work:

Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the 911 Communications Supervisor.

• Qualification Requirements:

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Essential Functions:

• Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information
• Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system.

Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel; provides pre-arrival and post-dispatch instructions

• Provides directions to responding units using computer mapping system
• Serves as liaison to various agencies including on-call personnel, Sheriff’s office, home health and hospice, Social Services, courts, etc
• Answers non-emergency and after hours calls for various departments
• Maintains communication logs and reports including the nature of calls, actions taken and time involved
• Provides requested information to local attorneys and the Sheriff’s office
• Performs pager announcements for emergency medical services open shifts and information
• Testifies in court on calls taken
• Maintains resource manuals, records and files; maintains the cleanliness of the office.

•

Knowledge, Skills and Abilities:

General knowledge of the methods of operating the communication system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings; general knowledge of law enforcement forms, terminology and records; general knowledge of departmental programs, policies and procedures; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; ability to maintain required certifications; ability to respond to work during emergency situations or inclement weather; ability to perform a considerable volume of detailed work; ability to type accurately at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to follow, both oral and written directions; ability to operate standard office equipment and personal computers including some knowledge of applicable software packages; ability to establish and maintain effective working relationships with associates and the general public.

• Education and Experience:

• High school diploma or GED and minimal experience
• Or equivalent combination of education and experience.

•

Physical Requirements:

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires standing; work has standard vision requirements; vocal communication is required for expressin or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).[]{sty=””}•