Legal Intake Specialist Position Available In Broward, Florida

Legal Intake Specialist 2.2 2.2 out of 5 stars Fort Lauderdale, FL 33309 Do you have a passion for helping people? Our law firm is expanding and needs an experienced, bilingual Legal Intake Specialist to handle potential client calls and contacts and help take our client service to the next level. Our ideal candidate is an excellent communicator, great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help our expanding law firm succeed and help potential clients get the assistance they need. If this sounds like a job you’d love, apply now! Founded in 1988 , RTRLAW , a premier full-service law firm, has handled tens of thousands of cases and recovered hundreds of millions of dollars for our clients in different areas of law, including personal injury/car accidents, personal injury protection (PIP) litigation, workers’ compensation, family law, employment law, real estate law, workers’ compensation, and commercial litigation. RTRLAW is a growing, successful law firm with seven offices located throughout the state of Florida and one office in Texas. Why join RTRLAW ? A position at RTRLAW is a unique professional opportunity for the right candidate. Our people are our greatest asset and our corporate culture places immense value on the contributions of every team member. We offer a fun, professional work environment and have a talented and diverse team who care deeply about our clients. Our team comes from a wide variety of backgrounds and cultures, mirroring the diversity of our clients. We offer competitive salaries and benefits and provide excellent opportunities for career growth. All inquiries will be kept strictly confidential. We are seeking a full-time, bilingual Legal Intake Specialist for our Fort Lauderdale office (Southeast Florida) with 2 years of sales experience. This position is NOT remote . We will train the right person who wants to grow with us.

Salary:

$18 – $20 per hour

Responsibilities:

Handle and screen all intakes for all practice areas, as well as follow-on contacts to secure leads (no cold calls). Create, maintain, and keep documentation related to actions taken as part of the intake process, including but not limited to filing out intake forms, maintaining the intake database, generating timely reports, and maintaining correspondence. Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard. Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload. Assist potential clients by resolving their objections, such as budget, timing, shopping around, etc., and helping them get the help they really want. You must be capable of having this conversation in English or Spanish. Follow up with all leads consistently and compassionately to move them through the decision-making process. Nurture relationships with potential clients and help close the deal and hire our law firm. Send out retainer documents and assist potential clients with hiring the firm for legal services. Catalog referral sources in our customer relationship management system for future marketing purposes and produce daily and monthly reports.

Qualifications:

Legal Experience:

1 year (Preferred)

Sales Experience:

2 years (Required) Excellent and empathetic verbal and written communication skills required Solid data entry, spreadsheet management, and computer skills required Proficiency with Microsoft Office products, especially Outlook, Word and Microsoft Excel required CRM and case management software experience (especially Captorra and Perfect Law) preferred

Required:

MUST BE BILINGUAL

(English-Spanish) Must have proven experience working in a sales position by telephone and in person. Excellent interpersonal skills, including negotiating, presenting, and persuading in a natural and responsive manner. Confident and self-assured person who can set the tone and pace of a phone call. Ability to work in a fast-paced environment. Must enjoy measuring, meeting, and exceeding daily call targets. Manage daily activities precisely, focusing on priorities and achieving key performance indicators consistently. Strong communication and social skills and a team-oriented approach. Strong professional writing and technical skills and above average correspondence skills. Proficient on computer and office software including but not limited to Microsoft Office Suite, PDF handling, and Docusign/Assuresign. Knowledge of Captorra CRM and PerfectLaw case management system, a plus! Dependable organizational and planning skills; Willingness to see tasks through to completion and in pursuit of company goals. Prior experience working in a law firm, particularly a personal injury law firm, a plus!

Benefits:

RTRLAW offers a competitive salary based on experience, comprehensive benefits, including medical, dental, vision, STD and life insurance, referral program, paid time off and paid holidays, a state-of-the-art office environment with a positive and enthusiastic work culture.

Location:

Fully onsite and must be willing to come to the Ft Lauderdale. This position is NOT remote.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Fort Lauderdale, FL 33309 (Preferred) Ability to

Relocate:

Fort Lauderdale, FL 33309: Relocate before starting work (Preferred)

Work Location:

In person