Bankruptcy Coordinator Position Available In Marion, Florida

Bankruptcy Coordinator 3.5 3.5 out of 5 stars 1417 North Magnolia Avenue, Ocala, FL 34470

Job Summary:

This position is on-site only (Ocala, FL). The Bankruptcy Coordinator is responsible for managing delinquent loans through the bankruptcy process according to investor, company, and department expectations, while maintaining compliance and quality standards.

Core Competencies:

Maintains highest level of professional behavior at all times even in stressful situations. Avoids behaviors, comments, and conversations that harm morale, productivity, customer satisfaction and teamwork. Meets confidentiality requirements related to company, customer and financial information. Communicates in writing, verbally and via email in a clear and positive way. Meets policy requirements governing communication content. Meets high-productivity requirements and constantly evaluates and prioritizes work throughout the day to meet frequent deadlines. Takes ownership of work and completes tasks projects accurately. Reviews and proofreads work thoroughly. Works well in a fast-paced team environment and communicates regularly with other team members to ensure deadlines are met. Remains up to date on best practices relevant to the position and uses work hours productively.

Duties/Responsibilities:

Responsible for servicing mortgage accounts to ensure the bankruptcy is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.

This includes the following:

Conducts complete review of bankruptcy files to ensure all default timeframes have been met. Manages bankruptcy proceedings on assigned cases by interacting and instructing various parties such as attorneys, investors, insurers, trustees, appraisers and any other party involved with the bankruptcy case. Monitors attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the bankruptcy process. Diligently follows up on all outstanding requests and telephone calls from internal and external partners Accesses bankruptcy trustee websites to determine the status on payments to trustees. Audits all bankruptcy accounts for payment compliance and ensures proper application to system of record. Performs required research on any loan with questionable items such as the application of payments, proper bankruptcy notification, and any other situation that may arise. Actively reviews and pursues all loss mitigation alternatives in all appropriate customer circumstances and forward any potential customers to the appropriate Loss Mitigation Department for consideration. Complete all compliance training in a timely manner. Administrative duties as assigned. Perform other duties as assigned. Education, Experience and/or

Skills:

Two+ years of Bankruptcy experience. Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution. Ability to multitask and effectively manage time. Ability to communicate effectively – both in written and verbal form. Desire to take personal responsibility to complete tasks and solve problems. Bachelor’s or relevant experience in the field. Excellent organizational skills and strong work ethic. Ability to remain professional even under strenuous situations. Be able to take ownership of an issue. Computer and Equipment Skills Intermediate in Microsoft Office programs (Word, Excel, PowerPoint) Word processing (speed and accuracy) MSP or FICS’ Mortgage Servicer a plus Email Internet software Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)

Physical Requirement:

Vision (with or without correction) sufficient to read a computer screen and to operate office equipment Clear speaking voice on the telephone, in person, and recorded Hearing within normal ranges in noise environments typical of office Able to sit for long periods of time at computer or other work-station and in meetings Able to use computers and operate equipment Able to lift 10 pounds occasionally unassisted

EEO Statement:

As part of our dedication to the diversity of our workforce, Essex Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.