Intake Manager – personal injury, workers comp law firm Position Available In Orange, Florida

Intake Manager – personal injury, workers’ comp law firm
Admin – Clerical
Orlando, Florida
Direct Hire
Jun 20, 2025
Position Title
Intake and Provider Relations Manager
Summary
Our client is a purpose-driven personal injury and workers’ compensation law firm headquartered in Atlanta. We’re hiring an Intake and Provider Relations Manager to lead their intake team, strengthen provider relationships, and grow our community outreach—particularly within Hispanic and African American communities. This is a leadership role requiring both strong sales acumen and operational oversight, with a focus on driving lead conversions and optimizing intake performance. The Intake Manager will oversee 7 virtual teammates and 3-inhouse teammates.
Salary
$80,000-$95,0000 (negotiable)
Eligible for up to a 10% merit-based increase at annual review, contingent on performance.
Job Responsibilities
Oversee daily intake operations including call center and inbox response, ensuring timely engagement with leads and high conversion rates. Coach, train, and manage the intake team to meet KPIs and performance goals. Develop and refine intake scripts, workflows, and tracking systems. Handle escalated client issues and ensure compliance with legal and ethical standards. Manage relationships with medical providers, insurance carriers, and other key partners to streamline care coordination and improve case outcomes. Lead the firm’s outreach and visibility strategy in targeted communities through events, partnerships, and educational campaigns. Track performance metrics and generate regular reports for leadership to support data-driven decision making.
Qualifications
Minimum 5 years of experience in intake, inside sales, or client-facing legal services, including at least 2 years in a supervisory or management role. Demonstrated ability to lead a high-performing team in a metrics-driven environment. Experience with CRM and intake systems; familiarity with legal practice software preferred. Strong understanding of personal injury and/or workers’ compensation law.
Preferred Attributes
Proven background in intake sales, especially within PI or WC law firms. Bilingual in Spanish is a plus. Comfortable working with diverse populations and building community relationships. Experience managing relationships with medical providers or referral networks. High attention to detail and ability to implement scalable processes.
Seniority Level
Mid to Senior Management
Industry
Legal Services – Personal Injury and Workers’ Compensation
Employment Type
Full-Time, Onsite (Atlanta, GA)
Job Functions
Sales Leadership, Intake Management, Provider Relations, Community Engagement, Staff Training, Strategic Operations
Skills
Lead conversion, CRM and intake systems (e.g., Filevine, Lead Docket, or similar), staff coaching, legal compliance, relationship management, bilingual communication, intake reporting, performance analytics, workflow optimization, PI/WC industry knowledge