Legal Intake Specialist Position Available In DeKalb, Georgia

Legal Intake Specialist 3.0 3.0 out of 5 stars Lithonia, GA Are you a high-energy, outgoing, and empathetic professional with strong sales and phone skills ? Do you thrive in a fast-paced environment where building relationships and providing exceptional customer service are key? If so, we want you on our team! Our law firm is seeking a full-time Legal Intake Specialist for our Lithonia, GA, location. This role is perfect for someone with a background in sales, customer service, or a high-call-volume environment who knows how to engage potential clients, build trust, and guide them through the intake process. As the first point of contact , you will use your sales skills to connect with potential clients , empathize with them regarding their cases, and help them take the next steps toward legal representation. The ability to communicate effectively, ask the right questions, and handle inbound calls with confidence and care is essential . We need someone who can work independently in a satellite office while staying connected with our team across multiple locations. Legal experience is not required , but a background in sales or customer service is a must. Bilingual (Spanish-speaking) candidates are a plus. If you have a passion for helping others, a talent for sales, and strong communication skills , apply today!

Compensation:

$16 – $22 an hour based on experience

Responsibilities:

Create an empathetic personal connection with potential clients to let them know we care about them and their concerns Utilize customer service and sales techniques to engage and educate potential clients about our firm’s services Determine the nature of cases and ask the appropriate questions needed for an attorney review Present attorneys with information needed to determine if the caller’s case will be accepted, referred to another firm, or rejected Facilitate communication between attorneys and potential new clients Send and receive agreements for representation Provide necessary follow-up on pending intakes Complete referrals to other law firms Assist with routing calls to office staff

Qualifications:

Strong sales and customer service experience is highly valued Possesses outstanding communication skills and a sense of empathy Previous legal experience is a plus, but not required Ability to build rapport quickly and provide an excellent first impression Firm knowledge of spreadsheets and data management, as well as computer skills Solid data entry, spreadsheet management, and computer skills Must have reliable transportation and be able to commute to our Duluth, Atlanta, Marietta, and College Park offices for daily training for a few weeks, prior to transitioning to our Lithonia location. About Company Attorney Gary Martin Hays, our firm’s founder, used to defend insurance companies in personal injury, product liability, and wrongful death claims. Now, he helps people who have been severely injured and need to recover from their losses. He didn’t want to spend his career preventing personal injury victims from getting the financial compensation they are entitled by law to receive. The Law Office of Gary Martin Hays & Associates was founded in 1993, specializing in Personal Injury, Wrongful Death, and Workers’ Compensation cases. We treat everyone with respect and courtesy, from the receptionist who greets you to our top personal injury attorneys who will fight for you. Our lawyers take an aggressive stand for clients because we believe we are improving the quality of life for all citizens in Georgia. We advocate for consumers. Apply today to become part of a passionate and dedicated legal team!