Family Partner Navigator (Bilingual Spanish) Position Available In Mecklenburg, North Carolina

Family Partner Navigator (Bilingual Spanish) Mental Health America of Central Carolinas – 4.0 Charlotte, NC Job Details Full-time $21 – $23 an hour 1 day ago Benefits Disability insurance Dental insurance Vision insurance Qualifications Bilingual Spanish Microsoft Outlook Salesforce HIPAA Mid-level Microsoft Office 3 years Master’s degree High school diploma or GED Driver’s License Experience with children Bachelor’s degree SharePoint Human Services Associate’s degree Communication skills Time management

Full Job Description Description:

Basic Functions:

To provide parent-to-parent peer support, information and advocacy to help families reach their goals. Use empowerment and advocacy to build partnerships and promote understanding and collaboration with families, agencies and communities. To seek opportunities for increased access to informal support and resources for families. Provide services in a way that reflects the values and principles of Integrated/System of Care. FP support is consistent, dependable, individualized, and non-judgmental. Work within the mission of the Mental Health America of Central Carolinas (MHA), which is to advance mental wellness through education, advocacy, and access to support in Mecklenburg County. This position will work approximately 35 hrs./week (8 hr. day with one-hour unpaid lunch). It is an onsite position located at the CRC Building.

Position Description:

The Family Partner Navigator (FPN) is a person who has experience working with children/youth with mental, emotional, behavioral disorders and who has helped parents and/or guardians successfully navigate the child/youth serving systems to access treatment and resources necessary to build resiliency and foster success in the home, school and community. The Family Partner Navigator aims to provide the parent/caregiver of a child/youth that has mental illness, substance use disorder or co-occurring diagnoses with skills, strategies, knowledge and support to strengthen the family and increase the caregivers’ ability to support the treatment goals of the child/youth, which will thereby enhance the youth’s ability to function within home, school and community. Family Partner Navigators assist caregivers to navigate through multiple agencies and human service systems including but not limited to health, behavioral health, education, social services, housing, and financial management. The goal of a Family Partner Navigator is to give families the tools to be able to advocate for their child’s needs, have their own support and resources within the community, and eventually to be able to help other families in the community and provide a voice for making positive changes to our mental health system of care. Family Partner Navigators are well versed in resources available in a multitude of areas including mental health, physical health, dental health, housing, food, finance management, employment, education, and transportation.

Requirements:

Key Responsibilities:

Family Support & Mentoring Provide one-on-one coaching using personal lived experience to foster trust and hope. Help caregivers understand systems of care and advocate effectively for their children. Support families in identifying strengths, needs, and goals. Facilitate connections to community resources and services. Provide emotional and educational support using a strengths-based, trauma-informed approach. Training & Outreach Co-develop and facilitate workshops on topics such as advocacy, self-care, and leadership. Participate in community events and outreach as an MHA exhibitor or representative. Share mental health information with families and agency professionals as needed. Administrative Duties Respond to calls and emails for support and referrals. Maintain accurate documentation of family engagement, mileage, and activities in agency systems. Complete required family assessments every 30 days during service. Knowledge & Skills Understanding of community resources and child-serving systems (mental health, education, juvenile justice, etc.). Knowledge of confidentiality practices (HIPAA), family-driven care, and trauma-informed approaches. Strong interpersonal, time management, and communication skills. Ability to teach coping, self-advocacy, and communication skills. Bilingual (English/Spanish) preferred.

Qualifications Education:

Associate or Bachelor’s in human services preferred. High school diploma with 3+ years of relevant experience also accepted.

Experience:

Firsthand experience parenting or supporting a child with emotional, behavioral, or neurological needs required. Familiarity with community-based services, system navigation, and peer support is essential.

Technical:

Proficiency in Microsoft Office, Outlook, Salesforce, SharePoint, and virtual meeting platforms. Additional Requirements Valid NC driver’s license or ID and reliable transportation. Ability to work occasional evenings or weekends. Must pass background checks. Strong commitment to ethical practice, confidentiality, and cultural responsiveness. Benefits Eligible for medical, dental, vision, life, LTD/STD. 401(k) available after 12 months of employment. Physical & Working Conditions Primarily sedentary with occasional light physical tasks. Requires ability to sit, type, talk, listen, and travel locally. Mental Health America of Central Carolinas is an Equal Opportunity Employer.