Court Tools Support Specialist Position Available In DeKalb, Georgia

Description We are seeking a Court Case Tools Support Specialist to join our Court Tools Support Team in assisting Georgia’s Juvenile Courts with case management systems and its associated data warehousing and reporting tool. This role involves customer service, technical assistance, administrative support, and stakeholder engagement. Key Duties and Responsibilities

• User Support & Training Provide direct support to court personnel and stakeholders using JCATS and JDEX Assist users with troubleshooting, navigating, and utilizing system features Document common issues and develop user guides or FAQs Conduct training sessions and demonstrations as needed
• System Administration & Data Support Assist with data entry, validation, and report generation Work with courts to ensure data integrity and compliance with reporting requirements Gather and analyze data for internal and external reporting purposes Support integration efforts between JCATS, JDEX, and other systems
• Stakeholder Engagement & Coordination Serve as a liaison between courts, IT teams, and administrative offices Coordinate and communicate effectively with stakeholders to ensure timely resolution of issues and system improvements Assist in gathering user feedback for system improvements Work closely with internal teams to address stakeholder needs
• Administrative & Travel Requirements Prepare reports and maintain documentation related to system usage and support requests Travel within Georgia as needed for training, meetings, and on-site support Additional Responsibilities (as time allows):
• Cross-train on various other court tools supported by the Court Tools Support Team, including the Georgia Court Registrar, PCIS (Probate Court Information System), and specific tools used by Superior Court Judges.
• Provide support for these systems as needed, ensuring a broader level of assistance across Georgia’s court systems.

Required Qualifications:

• Experience in customer service, IT support, or court administration
• Strong communication and interpersonal skills to work effectively with court personnel and stakeholders
• Ability to troubleshoot basic technical issues and follow documented procedures
• Experience working with case management systems, databases, or reporting tools is a plus
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with data reporting Skills Support, Troubleshooting, Customer service, Technical support, application support, case management, case management software Top Skills Details Support,Troubleshooting,Customer service,Technical support,application support,case management,case management software Additional Skills & Qualifications Preferred Qualifications • Experience working with court systems, government agencies, or legal technology • Knowledge of data entry, validation, and report generation best practices • Ability to manage multiple tasks and adapt to changing priorities

Work Environment:

• Hybrid work model, requiring at least two in-person days per week
• Occasional travel within Georgia to support Juvenile Courts Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.

00 – $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Atlanta,GA.

Application Deadline This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.