Payments & Fraud Specialist Position Available In Onondaga, New York

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our Customer Relations and Operations center team. Payments & Fraud Specialist The Payments & Fraud Specialist implements loss prevention strategies to minimize exposure to fraud and loss across all payment channels. This position monitors card activity, Demand Deposit (DDA), Savings (SAV), and electronic transactions and initiates necessary steps to mitigate fraud losses. The ideal candidate will have a minimum of 2 years of banking experience including fraud mitigation, strong problem solving, demonstrated knowledge of retail banking and loan products and services as well as the ability to cultivate and maintain strong customer relationships. For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more. •Internal candidates must submit application by 07/09/2025 Solvay Bank is an EOE/AA/Disability/Veteran https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.

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//dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Position Title:

Reports To:

Payments and Fraud Specialist AVP, Operations and Payments Manager Position summary: Implements loss prevention strategies to minimize exposure to fraud and loss across all payment channels. Monitors card activity, Demand Deposit (DDA), Savings (SAV), and electronic transactions and initiates necessary steps to mitigate fraud losses.

Tasks:

+ Analyze transactional reports and account activity to proactively detect and escalate potential fraud risks before funds are withdrawn, ensuring timely intervention and loss prevention. + Drive the full lifecycle of Regulation E dispute resolution—from initial intake to final resolution—by partnering with our Dispute Processing Vendor, analyzing key reports, card alerts, and coordinating breach response efforts including client communication. + Be the first line of defense in safeguarding our customers—supporting the implementation and monitoring of emerging fraud trends while ensuring regulatory compliance. Play a key role in identifying impacts to cardholders and accountholders, helping to shape proactive fraud prevention strategies. Acts as the Subject Matter Expert for card products including credit, debit and prepaid. + Complies with all applicable federal regulations in the decision process. + Understands and adheres to the Bank’s risk and regulatory standards, policies, and controls in accordance with the Bank’s risk tolerance. Identify risk-related issues needing escalation to management. + Provide essential support to Customer Relations and Deposit Operations by responding to customer inquiries, investigating account issues, and executing account updates—ensuring a seamless and positive customer experience.

Skills and Attributes:

+ Critical Thinking & Analytical Skills – Applies logic, reasoning, and data analysis to evaluate alternative solutions and approaches to customer inquiries; leverages Excel to identify trends and support decision-making. + Written / Electronic Communication – Communicates clearly and professionally in both written and electronic formats, tailoring messages to the audience while using tools like Excel to present data-driven insights. + Verbal Communication – Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand. + Motivation – Is self-motivated and can develop successful relationships with all customers and co-workers. + Creativity and Innovation – Develops new and original ideas that foster growth and efficiency within retail banking and the customer care arena. + Dedication and Involvement – Is involved with the Solvay Bank Community and Staff.

Experience and Education:

+ 2 or more years of banking experience, including fraud mitigation + Demonstrated success in problem resolution + Demonstrated knowledge of retail products and services + Ability to cultivate and sustain strong customer relationships + Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships Non-Exempt