Loss Prevention Supervisor Position Available In Charleston, South Carolina

Loss Prevention Supervisor The Charlston Place Charleston, SC Job Details Full-time Estimated:

$39.7K – $50.4K a year 1 day ago Qualifications CPR Certification Management English Mid-level First Aid Certification Computer skills Communication skills Full Job Description

JOB DESCRIPTION

The primary role of the Loss Prevention Supervisor is to oversee Security Officers. Monitor and patrol assigned areas to provide a safe environment for guests and colleagues and to minimize opportunities for loss or damage. Act to deter any agent or element from jeopardizing persons or property in or about the hotel’s facilities.

DUTIES & RESPONSIBILITIES

Oversee, develop, and train Security Officers Assign duties for shifts; assist in opening and closing of shifts. Ensure completion of Security Officer duties at the end of a shift. Ensure that the Hotel and its colleagues and guests are protected at all times. Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift agent. Issue radios and keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance with hotel procedures. Ensure all non-hotel personnel arriving at colleagues’ entrance are properly escorted while on property according to hotel policy. Inspect colleague’s packages, purses, bags, etc. as colleagues enter or leave the property as designated by hotel policy. Provide escorts for colleagues in accordance with departmental standards. Ensure that after-hours access into secured hotel areas are properly authorized, monitored, and documented in accordance with hotel standards. Handle deliveries received during non-business hours following hotel procedures. Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations. Coordinate emergency situations as specified in the departmental manual. Contact the Director of Loss Prevention immediately for emergency situations as specified in the departmental manual. Monitor surveillance cameras as assigned. Investigate duress alarms and comply with respective procedures. Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards. Resolve safety hazard situations. Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures. Challenge suspicious persons on the hotel property in accordance with departmental procedures. Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints, and complete documented reports. Respond to the scene of a guest/colleague’s accident promptly; administer first aid/CPR; communicate specified information to EMS/ medical personnel as required. Report to scenes of guests or colleagues fighting and follow designated procedures. Comply with state regulations and hotel guidelines for handling intoxicated guests. Document, organize, and store all lost and found items given to loss prevention; document guest inquiries for lost items and coordinate return of lost items to guests. Ensure security and confidentiality of all guest and hotel information.

REQUIRED SKILLS & EXPERIENCE

Certification in CPR, first aid, and alcohol awareness program. Knowledge of local, state, and federal laws applicable to hotel safety and security. Ability to satisfactorily communicate in English with guests, management, and colleagues to their understanding. Computer proficient. Ability to provide legible communication. Ability to work without direct supervision. Ability to work effectively and relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel. Ability to ascertain guests’/ colleagues’ needs and comply with such to ensure guest/ colleague satisfaction.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Must be able to lift equipment, supplies, etc. of at least 30 pounds; push, pull, and move equipment, supplies, etx., in excess of 100 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. The role may require extended periods of time on your feet, especially during peak hotel hours or events. Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. The Charleston Place participates in E-Verify _______________________________________________________________________________ BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.