Parking Ambassador – Enforcement Position Available In Durham, North Carolina

Parking Ambassador – Enforcement City of Durham – 3.6 Durham, NC Job Details Full-time $35,131.20 – $54,080.00 a year 23 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Military leave Paid military leave Parental leave Employee assistance program Vision insurance Bereavement leave Life insurance Qualifications Management Customer service Military High school diploma or GED Non-CDL Class C Computer skills 1 year Entry level Full Job Description Salary $35,131.20 – $54,080.00 Annually Location Durham, NC Job Type Full time with benefits Job Number 25-05405 Department Transportation Opening Date 04/17/2025 Closing Date 5/1/2025 11:59 PM Eastern Position Description Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. The Transportation Department plans, builds, and maintains a safe and vibrant multi-modal transportation network that supports safety, mobility, and environmental sustainability to provide a superior quality of life for our residents, businesses, and visitors. If you’re interested in helping bring innovative, community-focused transportation solutions to our community while growing in your career, come to Durham!

Hiring Salary:

$40,727.00

Workdays:

Monday –

Friday Work Hours:

10:00 a.m. – 7:00 p.m. Position devoted to managing the City’s parking facilities, parking enforcement activities, customer service, facility and equipment maintenance, and security. Employee will be responsible for enforcing the City’s parking ordinances by patrolling and issuing parking citations and providing directions and assistance to customers. Employee will perform standardized work following prescribed procedures and instructions. There is an established and specified routine to be followed and decision-making is limited with minimal consequence on overall operations. The employee will be responsible for issuing parking citations in on-street parking areas, controlled residential parking areas, and in City parking facilities such as parking lots and garages; responding to customer complaints and service requests from City residents and the public; inventorying supplies and advising supervisor when levels are low; and monitoring and reviewing the parking enforcement database for trends and route information purposes. Duties/Responsibilities Issues parking citations in on-street parking areas, controlled residential parking areas, and in City parking facilities such as parking lots and garages; opens and closes gates to direct traffic flow; and patrols assigned areas to identify illegally parked vehicles. Performs customer service duties to include responding to customer complaints and service requests from City residents and the public, and assisting patrons attending events or entering assigned facilities; sells vouchers; processes payments; and issues parking permits. Monitors supply inventories; tracks supply usage and reports supply and material unavailability to supervisors. Runs routine reports and submits to higher level staff; updates and maintains databases and records; counts vouchers and cash; reviews work for accuracy and completeness. Minimum Qualifications & Experience High school or equivalency (GED, HiSet, TASC) One year of related customer service experience. Valid NC Class C Driver’s License. This position is critical to emergency operations and will report to work in spite of or because of an emergency or disaster event. Additional Preferred Skills Basic computer skills Knowledge of parking management software. Excellent communications skills (orally/written). Ability to complete forms and write incident reports. Benefits – General Full-Time Employees 12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program – personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year• 4 hours parental leave each year Workman’s Compensation Insurance 457 Deferred Compensation Plans Benefits – Part-Time (1,000 hours or more per year) 401(k) retirement plan (5.0% of salary) State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) 401(k) retirement plan (5.0% of salary) State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service Employer City of Durham Address 101 City Hall Plaza Durham, North Carolina, 27701 Website http://agency.governmentjobs.com/durhamnc