High School Equivalency (HSE) Field Support Coordinator Position Available In DeKalb, Georgia

High School Equivalency (HSE) Field Support Coordinator State of Georgia – 3.3 Atlanta, GA Job Details Full-time 1 day ago Qualifications Microsoft Excel Customer service Mid-level High school diploma or GED Bachelor’s degree Relationship management 2 years Communication skills Adult education

Full Job Description Additional Information Agency Logo:

Requisition ID:

EDU09

HO Number of Openings:

1

Shift:

Day Job Posting End Date:

Jun 24, 2025 The position is open to current employees of the TCSG System Office and affiliated technical colleges who meet the minimum qualifications below. The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their fulltime High School Equivalency (HSE) Field Support Coordinator in the Office of Adult Education . This position is responsible for processing the Diploma Sender Dashboard. This position will also process and resolve requests from the field including Adult Education, Testing Centers and Georgia Department of Corrections by researching GED Manager, HiSET and Navigator Systems. This position will also manage HSE Office operations including customer service communications, HOPE Grant and HSE Program support and reconciliations, marketing implementation and follow-up, inventory/property transfer agreements and purchase order/requisition tracking. This role will serve as a connection point for GED, HiSET and HOPE Grant field services within the HSE Office.

RESPONSIBILITIES

Manage and resolve GED and HiSET requests from the Diploma Sender Dashboard. Research and resolve GED/HiSET and Navigator requests using GED Manager and HiSET management tools; Primary communication liaison for customer, field and colleague service issues and requests; Reconcile and audit HOPE Grant – GSFC/TCSG Invoices process; Implement and monitor HSE Marketing Campaigns; Order and Track equipment and supplies provided to the field; Provide customer support to the HOPE Grant program; Facilitate HOPE Grant Outreach providing training and education; Primary custodian of users in the Navigator System; Produce required office reports, tracking HSE and Customer Service data progress; Support professional development programming for test center administrators, supervisors and colleagues. Assists in the development, review, revision and/or implementation of policies, procedures in the HSE Office. Provide Test Center Field Testing Support locally, as needed. 20% travel, required. Other duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor’s degree •and• – Five (5) years relevant experience in customer service

PREFERRED QUALIFICATIONS

Proficiency with Excel and Microsoft applications Excellent customer service skills Strong communication skills (oral and written) In-depth knowledge of GED Manager, HiSET Relationship Management tool and the Navigator Customer System. Strong attention to detail and ability to handle multiple tasks simultaneously Ability to establish and maintain effective work relations with staff, state organizations, and the general public Pearson Vue Certified Test Administrator

HOW TO APPLY

Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website Applications will be accepted until the position is filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position. It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation. Federal Law requires ID and eligibility verification prior to employment. All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment. Applicants who need special assistance may request assistance by phoning (404) 679-1762. The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law) An Equal Opportunity Employer Bachelor’s degree •and• Two (2) years related work experience

Note:

Experience may substitute for the degree on a year-for-year basis.