Patient Safety Observer NIGHT SHIFT Position Available In Charleston, South Carolina

Job Description:

Virtual Safety Observer Scroll down to find an indepth overview of this job, and what isexpected of candidates Make an application by clicking on the Applybutton. About VirtuAlly Since 2017, we have provided exceptional care tohigh-risk patients through 24/7 Continuous Virtual Monitoring(CVM). Our human-based solutions allow us to maintain connection atall times via two-way audiovisual communication so that ourpatients are never truly on their own. Born out of a nationallyleading center for Telehealth within a large Academic MedicalCenter setting, we’re proud to have created a solution built onboth practicality and compassionate care. Job Description Opportunity to join the core delivery arm of a rapidly growingTelehealth service company. VirtuAlly is the only firm providingturnkey, human centered tele sitting solutions in the emergingfield of continuous virtual monitoring (CVM). Job Purpose The Virtual Safety Observer (VSO) provides continuous monitoring ofpatients in clinical settings across multiple states via camerafeeds. This position collaborates with administrative, technical,and clinical staff at various healthcare facilities to promotepatient safety, especially for those patients at risk of harmincluding suicidal patients as part of an observation spectrum. TheVSO will be responsible for real time assessment of safety risksand intervention via a predetermined escalation algorithm. Primary Responsibilities 100% alignment with company vision and

Core Values:

BeCompassionate, Be Authentic, Aspire, and Celebrate! Answer phones at workstation in a timely manner. Use proper phone/video etiquette when communicating with patientsand staff by displaying effective customer service strategies. Monitor multiple patients for extended periods of time for safetyrisks including but not limited to fall risk, elopement risk,pulling lines, and low to moderate suicide risk. Ensure that patient information is entered into the softwarecorrectly. Document required information per CVM protocol. Provide closed loop communication for specific high-risk behaviors(sexual, violent, self-harm behavior, suicidal intent) by followingestablished protocols of notifying staff of patient safetyconcern(s) identified. Secondary Responsibilities Obtain report from RN upon initiation of CVM and provide ongoingexception report to oncoming shift for duration of CVMintervention. Provide introduction at initiation of intervention and thebeginning of each shift if patient is awake. Ability to accurately recognize signs of patient agitation,impulsiveness, pulling at lines/tubes, and/or illicit drug oralcohol use. Reporting changes in patient behavior, and escalatingcommunications as necessary using established protocols and bestjudgment. Follows proper channels of communication in handling routine andemergency situations. Provide report to oncoming staff (PSO) regarding patient status.

Include overview of interventions, behaviors observed, andstatus. Notify PSO Lead or designee when CVM is discontinued so thatresources can be allocated appropriately. Notify PSO Lead and nurses caring for all CVM patients ifexperiencing system issues like downtime, video failure, etc.

Contact help desk to resolve any technical issues. Qualifications High school diploma or equivalent Two years of prior and recent experience in patient care Knowledge of, or ability to learn the function and use of thestreaming video monitoring equipment Knowledge of, or ability to learn procedures and terminologyapplicable to the operations of the assigned work unit