Public Safety Ambassador Position Available In Jefferson, Alabama
Tallo's Job Summary: The Public Safety Ambassador enforces rules, patrols the area for safety, responds to emergencies, and assists with crowd control. They maintain positive relationships with visitors and law enforcement, operate vehicles, and provide exceptional customer service. The role involves surveillance, maintenance tasks, and security expertise to ensure public safety and a positive guest experience.
Company:
Birmingham Jefferson Convention Complex
Salary:
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Job Description
- Essential Duties/Responsibilities
- Enforces CWB rules, regulations and responds to violations related to safety and security
- Conducts patrols throughout CWB to ensure visitor safety, monitors for potential hazards, maintain the site,and remove litter
- Circulate throughout City Walk BHAM by following post orders and instructions, ensuring safety andsecurity for all and visitors and personnel
- Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior
- Responds to accidents, medical emergencies, search and emergency operations
- Assist with crowd control during events and act as a deterrent to crime through visible patrol
- Maintain positive working relationships with internal, external partners, and guests at CWB-Contact supervisor or manager if issues arise beyond your scope or ability to resolve
- Work closely with local law enforcement to address security concerns and criminal activity
- Operate a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions tomake rounds and be visible
- Maintain a strong knowledge of security best practices and use of security equipment.
- Communication and Customer Service
- Provide proactive customer service by assisting visitors, tenants, and other stakeholders in a courteous,welcoming and professional demeanor
- Prepare and submit clear, accurate, and thorough incident reports and documentation as required
- Provides an exceptional guest experience by answering guest questions and providing customer support asrequired
- Responds to complaints from guests and attendees by gathering pertinent information and communicatingwith management to resolve problems or satisfy customers
- Communicate effectively and appropriately using a 2-way radio
- Escort visitors and team members as needed for assistance and protection
- Demonstrate professional communication skills (in person, by phone, and email) when interacting with thepublic, staff, and external partners
- Complete reports and logs such as incident reports, daily activity reports (DARs), and other securitydocumentation
- Effectively listen, understand, and resolve issues or complaints while maintaining positive relationships with customers and the public
- Assists with administering, collecting and compiling guest experience feedback surveys to identify trends,measure experience satisfaction levels, and identify actionable improvements to enhance overall guestexperience.
- Environment and Maintenance
- Ensure surveillance cameras are operational and monitored as assigned
- Opens/unlocks assigned areas including restrooms, inspecting area for cleanliness and equipment is well maintained
- Close/secure assigned venue areas, conducting closing inspection to ensure cleanliness and equipment iswell maintained
- At closing ensures all visitors have exited the area and the venue is vacant
- Inspects venue for graffiti, unattended belongs and debris, promptly reporting for repair or disposal
- Promptly reports mechanical defects, system failures or damage of playground equipment, restroomfacilities and other noticeable concerns for repair to the manager
- Promptly reports any safety hazards or concerns to the manager
- Ability to anticipate grounds, housekeeping and event needs in addition to being proactive in correctingproblems, communicating issues, devising solutions, etc
- Maintains a record of visitors and/or event attendees as required by management.
- Technical Expertise and Security Knowledge
- While on duty survey the area for unwanted behavior or criminal activity and report as assigned viaestablished communications methods. Must have the ability to accurately communicate descriptions ofpersons, vehicles, clothing, and other similar identifiers
- Requires the ability to think quickly and make sound decisions with excellent surveillan e and observationskills
- Must have the ability to firmly and courteously request compliance to persons violating low level quality oflife crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc
- Exhibit expertise in security procedures, including bike patrol techniques, equipment usage, and emergencyresponse actions
- Evaluate situations independently and use sound judgment to resolve issues in a timely manner
- Make recommendations to management on security improvements or concerns for enhanced public safety
- Perform security patrols, identify safety violations, and maintain a visible presence to deter criminalactivity
- Work closely with local law enforcement to prevent crime and assist victims
- Utilize modern security tools, equipment, and technology to complete tasks efficiently
- Performs other duties as required.
