Safety & Security Officer Position Available In Orleans, Louisiana

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Bourbon Orleans Hotel
717 Orleans Street
New Orleans, LA 70116
252 Room Hotel
Managed By Evolution Hospitality
Full-Time
A Safety & Security Guard is responsible for providing protection for hotel guests, employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. Depending on the hotel, may be stationed in the base office for security of the Associate entrance and for conducting temperature checks, during COVID procedures (as required).
Qualifications
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Certificate of Completion in Safety and Security Training (must comply with State requirements)
CPR, First Aid and Heimlich maneuver Certified Responsibilities
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Maintain and review daily activity log.
Maintain confidentiality with respect to guest and Associate incidents.
Hold briefing with Guest Services staff both at the beginning and end of shift.
Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
Assist guests to their rooms or help guests enter their rooms.
Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report. Assist outside agencies as necessary.
Provide escort.
Assist HR/MOD with responding to Associate altercations.
Assist with intoxicated guests.
Be knowledgeable about hotel and guestroom locking systems.
Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
Challenge suspicious persons.
Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property. Assist during medical emergencies, administering First Aid/C.P.R/Heimlich maneuver, as necessary.
In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.
Receive deliveries; deliver requested items to guest rooms, as needed.
Assist Front Desk with Express Check-outs, newspaper delivery, and with van runs as requested or applicable to the needs of the Hotel.
Handle items for “Lost and Found” according to the standards.
Works special functions, attends meetings, and/or performs other duties as required.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information Experience a Historic New Orleans Hotel Once a high-society ballroom and later a convent, the Bourbon Orleans has centuries of stories to tell. Push past the lively scene of Bourbon Street and walk into a hushed haven of gilded details, Belle Epoque-style, polished marble and a warm welcome that is pure Louisiana. This is where your Crescent City story starts. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Application deadline for Colorado positions:
Posted April 30, 2025
10 Bourbon Orleans Hotel
Experience a Historic New Orleans Hotel
Once a high-society ballroom and later a convent, the Bourbon Orleans has centuries of stories to tell. Push past the lively scene of Bourbon Street and walk into a hushed haven of gilded details, Belle Epoque-style, polished marble and a warm welcome that is pure Louisiana. This is where your Crescent City story starts.