Assistant Director of Security Position Available In Mecklenburg, North Carolina

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The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Hotel with 244 Rooms
Managed By Northwood Hospitality

Compensation:

NA, Full-Time
Job Description
Job Description
Assistant Director of Security – ADRSECUR

Department:

A&G Reports To:

Director of Security Northwood Overview An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Assistant Director of Security is responsible for assisting the Security Manager in overseeing the hotel’s security operations. This position requires a strong commitment to guest safety and security, as well as the ability to lead and motivate a team of security officers.

Key Responsibilities:

Security Operations:

Assist in developing, implementing, and maintaining comprehensive security policies and procedures. Oversee the daily operations of the security team, including scheduling, training, and performance management. Conduct regular security audits and inspections to identify potential vulnerabilities and implement corrective actions. Monitor surveillance systems and respond promptly to security incidents and alarms. Investigate incidents, accidents, and suspicious activity, and prepare detailed reports. Coordinate with local law enforcement agencies and other external stakeholders.

Guest Safety and Security:

Ensure the safety and security of all guests, employees, and hotel property. Respond to guest inquiries and complaints related to security matters. Conduct security awareness training for hotel staff. Implement emergency response procedures and coordinate evacuation drills.

Team Leadership:

Recruit, hire, and train security officers. Provide ongoing coaching, mentoring, and performance feedback to security team members. Foster a positive and supportive work environment. Address disciplinary issues and resolve conflicts within the team.

Qualifications:

Proven experience in security management, preferably in the hospitality industry. Strong leadership and supervisory skills. Excellent communication and interpersonal skills. Ability to work effectively under pressure and in a fast-paced environment. Knowledge of security systems, procedures, and regulations. Valid security guard license or certification (as required by local regulations). Proficiency in computer skills, including Microsoft Office Suite.

Perks & Benefits:

Medical, Dental, Vision Hotel Discounts Paid Time Off Employee Assistance program This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice. Posted June 9, 2025
12 The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.