Surveillance Shift Manager – MGM Springfield Position Available In Hampden, Massachusetts

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as a Surveillance Shift Manager and play a key role in maintaining the security and integrity of our gaming operations! You will oversee the daily operations of your shift, ensuring adherence to company policies, departmental practices, and Gaming Commission regulations. You will be responsible for managing the surveillance team and ensuring that all activities are monitored efficiently and effectively to promote a safe and secure environment for our guests and staff.

THE DAY-TO-DAY

Supervise the operations of the Surveillance Lead Operators and Operators during their shift, including operation of CCTV equipment, writing and preparing daily reports and logs, and maintaining evidence through dubbing and saving video files. Report equipment repair requests discovered to the technical team. Responsible for the accuracy, quality, quantity, and documentation of observations during their designated shift. Reviews video and documentation when appropriate, including specific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances. Maintains an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, in order to provide necessary training to Operators and maintain Standard Operating Procedures (SOPs). Attend company‐sponsored training classes to assist with department training. Point of contact with the state Gaming Regulator for cheating and customer complaint incidents and various outside agencies. Maintains shift schedules and responsibilities for the team to ensure proper coverage. Performs one‐on‐one meetings with their teams and addresses any concerns or requests; actively employs conflict resolution, resolving any issues between employees. Ensures the consistency of the Surveillance operation results through enforcement of Surveillance SOPs, administers discipline as appropriate. Assist in the interview process for new hires and promotions.

THE IDEAL CANDIDATE

Has a bachelor’s degree Has 2+ years of prior experience in gaming and/or surveillance experience, including supervisory duties Can work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS

Healthcare, financial and time off benefits Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free parking on and off shift Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?

EntityID=2&jobcode=11826 Are you ready to

JOIN THE SHOW?

Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.