Evening Counselor, Yawkey House Shelter Position Available In Suffolk, Massachusetts

Evening Counselor, Yawkey House Shelter Boston, MA • Yawkey House
Job Type
Full-time
Description

SCHEDULE

40 hours, Friday- Tuesday 2:45PM- 11:15PM Essential position during weather or other emergencies. Pays $21.40 per hour

DOE LOCATION

363 Albany Street, Boston, MA; this role works 100% on site.

SUMMARY OF THE POSITION

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements

QUALIFICATIONS

EDUCATION/TRAINING:

REQUIRED

High School diploma or

GED PREFERRED

Valid MA driver’s license in good standing
Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE

REQUIRED:

Minimum of one (1) year of experience in the Human Services field

PREFERRED

Administering Narcan and CPR in a work setting
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Knowledge of area resources Salary Description
$21.40 per hour