Fraud Investigator Position Available In Nash, North Carolina

• Position Purpose:

• The Fraud Analyst is responsible for analyzing and detecting fraud trends, patterns. Detects common points of compromises on the Credit and/or Debit card portfolios to mitigate exposure to fraud through implementation of preventive actions. Works on projects related to Fraud Prevention initiatives and association related fraud risk assessments and compliance

• Primary Responsibilities:

• First line review for triage, mitigation, investigation and recovery of allegations or suspicions of external customer asset fraud
• Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility
• Ensures quality standards and time constraints are met to prevent monetary losses
• Communicates with, customers, merchants, and leadership regarding fraud claims
• Maintain departmental procedures for assigned job functions
• Ensures accurate fraud reporting for fraudulent activity
• Notifies management of important developments (fraud trends) and potential problems (fraud detection/prevention
• Proficiency with Case Management System and reporting tools
• Conducting research utilizing available tools, systems, and the internet, consistent with the resolution of cases
• Assessment of client profile data against hits to ensure normal and expected activity
• Escalating relationship retention or termination decisions, and tracking account closures where applicable
• Proactively identify risks and drive mitigation activity to completion
• Work with management to escalate risks and incidents to appropriate risk and control areas to enhance risk management posture
• Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact
• Performs other related duties as assigned by Manager
• Other duties as assigned

• Authority, Impact, Risk:

• Reputational and financial risks due to non-compliance
• Lack of understanding and compliance on the part of the staff due to improper or non-existent training and incomplete/missing policies and procedures

• Key Relationships:

• Routine interaction with Chief Compliance Officer, Internal Audit Manager, Chief Risk Officer and Chief Financial Officer (FCFS), Chief Operating Officer, CFO, Director
• Deposit Services, Director of Information Technology Services, and all impacted staff
• Agency regulators (both State and Federal

• Managerial Accountability:

• N/A•

Working Conditions:

• Ability to prepare concise reports
• Ability to deliver information in a confident, informed manner
• Time management to accommodate multiple deadlines, various reporting hierarchies and competing schedules
• Ability to deliver training on numerous regulatory subjects in an informative style that ensures understanding of the subject matter
• Ability to accurately analyze and communicate reports and findings
• Ability to work in fast paced environment

• Time Allocation:

• Determined by BSA and Compliance self-assessments and internal/external audit results and Regulatory examination and Board schedules

• Job Specifications:

• Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulatio s.

Required:

Minimum 3 years of experience in field of fraud investigation, preferably in financial services industry.

Thorough knowledge and understanding of the fields concepts, practices, and procedures, especially with respect to interview/interrogation and regulatory reporting.

Possess/Project self-confidence with excellent verbal/ written communication and inter-personal skills.