Watch Officer Position Available In Rockingham, New Hampshire

Watch Officer Watch Officer locations
Remote – USA
time type
Full time
posted on
Posted 10 Days Ago
job requisition id
2025-293 About Us
At On Call International, we are a dedicated team of travel assistance experts committed to providing peace of mind and unparalleled support to travelers worldwide. With over two decades of experience, our mission is to ensure the safety, security, and well-being of individuals and organizations by delivering 24/7 emergency medical, security, and travel assistance services. Our highly skilled professionals work tirelessly to navigate complex situations, offering customized solutions that range from medical evacuations to crisis response. Joining On Call International means becoming part of a compassionate, innovative, and globally-minded team that thrives on making a meaningful difference in people’s lives, no matter where their journeys take them. Watch Officer Job Summary Under general supervision, the Watch Officer supports On Call International clients and management by identifying and monitoring geopolitical incidents, developments, and trends that could affect the safety or security of clients or organization staff, travelers, assets and/or operations globally. In this role, the Watch Officer gains exposure to security operations, intelligence, and crisis management. Relying on instructions and pre-established guidelines, this role is responsible for accomplishing the following assignments as guided by others. These assignments are varied in nature. Key Responsibilities Monitor and identify geopolitical developments, incidents, and trends that could affect the safety & security of On Call International and Tokio Marine client interests around the world.
Conduct “spot reporting” on emerging incidents, to support intelligence and travel tracking platform. Additionally, monitor travel tracking platform for any client/exposure to notable events.
Maintain and produce content for Security Risk Portal, such as Country Risk Reports, Monthly Risk Spotlight, Annual Risk Report, and Daily Risk Bulletin.
Support the Global Security Specialist team with assigned tasks, such as research, assessment work, and Incident Briefs.
Support the 24/7 Global Response Center with case management for all urgent security matters, such as kidnap/ransom incidents, global crises, and evacuations.
Initiate tasks and projects in a self-motivated and creative manner; work independently and in a high-pressure, time-sensitive environment.
Maintain confidentiality of all information and data. Perform other related duties and responsibilities as assigned or required. Competencies Planning

• Follow work plans, established timelines, and predefined goals for assigned work.
• Meet commitments on deadlines. Communication
• Communicate activities and results with employees and management as appropriate. Cost Management
• Perform work thoroughly in a cost-efficient manner and at a high productivity level. Business Controls and Policies
• Comply with all corporate policies and procedures.
• Report any breakdown in controls to management.
• Conduct all activities in a safe manner.

Position Knowledge, Skills, and Requirements Minimum 4 Year / Bachelors Degree in International Relations, Criminal Justice, Security, Business, Journalism, Communications, or related discipline preferred. 2+ more years of professional experience preferred. Certifications, Licenses, and Designations Minimum None Experience Years of Experience Area of Experience None Up to two years of relevant and progressive professional experience. Other Research and critical thinking skills for identifying, collecting, synthesizing, and evaluating large amounts of data in order to draw logical and actionable conclusions.
Excellent oral and written communication skills. Facility with social media required. Proficiency in Microsoft Office Applications.
Experience with threat intelligence software is preferred.
Demonstrated familiarity with international security issues.
Outstanding interpersonal and communications skills required.
Strong time management experience required with the ability to perform multiple tasks simultaneously.
Ability to work shiftwork, specifically overnight work that could include weekend and holidays. Working Conditions and Physical Demands Additional Working Conditions and Physical Demands May be required to move and/or remain stationary for extended periods of time
May be required to move up to 10 pounds
Must be able to operate a computer and other devices
Close vision and ability to adjust focus, such as required to read a computer screen Travel Requirements Passport Required Driver’s License Required Occasional travel (up to 10% of time) Yes Yes Why Work with Us?

Growth:

Join a dynamic team within a well-established, global company. You’ll have opportunities for career development and the chance to work on innovative, cutting-edge technologies.

Culture:

Be part of a small, tight-knit team that values collaboration, creativity, and high-impact contributions. You’ll work closely with other security and operations specialist team members, allowing you to make a direct impact with the clients we are privileged to serve.

Benefits:

Competitive salary and comprehensive benefits package. We offer flexible work arrangements and support a healthy work-life balance. Disclaimer Note This document is intended to describe the general nature and level of work being performed, and is not to be construed as an exhaustive list of all responsibilities, duties and skills required for the job. TMHCC will consider all requests for reasonable accommodation as outlined in the Employee Handbook. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Be a part of something special. We empower our people to provide bold ideas and solutions at every level. Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence.
At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to
make a difference no matter their background. And then we give them the support and trust they need.
We’re always looking for curious, creative transformative thinkers who want to change the status quo
and have a passion for doing the right thing. If this is you, then we want you on our team.