Refrigeration Alarm Monitoring Specialist, ON – Lakeland Position Available In Polk, Florida




Refrigeration Alarm Monitoring Specialist, ON – Lakeland
32904BR
Lakeland, FL
Department
Facilities
Description
Publix’s Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.
Required Qualifications
high school diploma or its equivalent
at least two (2) years of experience with computer software and hardware
at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
sound decision making skills
strong written and oral communication skills
strong analytical skills
ability to multi-task
empathetic listening skills
Professional telephone etiquette
time management skills
ability to work on a team
ability to be customer focused
willingness to work a flexible schedule including weekends and holidays
Preferred Qualifications
a degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
knowledge of Facility Services products and services
knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
knowledge and basic understanding of supermarket refrigeration systems and equipment
intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
knowledge of Problem Escalation Process
knowledge of Publix Organizational Structure
knowledge of understanding of company and department policies, processes and procedures
knowledge of improvement methodologies
ability to read and understand refrigeration architectural drawings
strong analytical skills
conflict resolution skills
Hours of Work
10:45pm – 7:30am; 40 hours a week
Frequency of Pay
Weekly
Minimum Base Pay
21.85
Maximum Base Pay
30.10
Potential Annual Base Pay
45,448 – 62,608
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Other Compensation Information
Night differential: A $.75 per hour night differential is paid to associates regularly scheduled to work any hours between midnight and 3:00 a.m. (this does not include shifts that end at midnight or begin at 3:00 a.m.).
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits – Jobs ()
Travel Frequency
Rarely/None
Address
3300 Publix Corporate Parkway
City
Lakeland
State
Florida
Zip Code
33811-3311
Additional Information
Candidates that are current associates, need to live within 20 miles of divisional Publix facilities offices. External candidates must reside within 20 miles of Lakeland. Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Facility
Lak Publix Corporate Office B003