Alarm Service Technician Position Available In Worcester, Massachusetts

Job Description:

Description Brinks Home™ is a leader in the smart securityindustr y , protecting over one million people across the U.S.,Canada, and Puerto Rico. Our platinum-grade protection is backed byaward-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers whilefostering a positive work environment for our employees . We createa culture that fosters innovation, celebrates creativity, andencourages authenticity. Join us and be part of a collaborativeteam that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined AlarmService Technician who embodies our core values: Service,Accountability, Customer Focus, Growth, and Integrity. The AlarmService Technician is a hands-on role. You will play an integralrole in building and maintaining customer relationships. This roleentails visiting customer sites throughout the workday installing,servicing, and inspecting low-voltage electronic securityequipment.

Key Responsibilities :

Experience with Alarm panels suchas: 2GIG, Qolsys , Ademco , GE, DSC, DMP, and others. Ability totroubleshoot technical problems. Replace system components asassigned; panels, peripheral devices, audible/visual alarms, etc.

Driving to customer homes to perform service. Occasional lifting,carrying ( up to 30 pounds ), pushing and/or pulling; some climbingand balancing; frequent stops, kneeling, crouching and/or crawling.

Diagnose causes of problems or failures in systems for the purposeof identifying equipment and systems repair. Customer education andtraining including a system demonstration. Conduct a thoroughwalkthrough / site evaluation with the customer to review workorder to make sure the system meets their needs and expectations.

Install and test the operations of all equipment to ensure properfunctionality and signal verification required to establishservice. Identify opportunities to improve the use andfunctionality of the customers system and provide thoserecommendations. Maintain safety practices to prevent againstinjury and damage to property. Maintain a clean and organizedworkspace / job site, ensuring customers satisfaction after theinteraction.

Requirements :

H.S. Diploma or GED Good driving recordand Valid driver’s license. Excellent customer service skills.

Working knowledge of how an alarm system operates. Must be ok withclimbing ladders and working at heights. Must be ok working intight spaces such as crawlspaces, attics and basements. Low-voltagelicense or alarm installation certification

NICET I Benefits :

Brinks Home recognizes the value of benefits for you and yourfamily, so we offer a comprehensive and competitive benefitsprogram : Medical, Dental, Vision, 401(k) with E mployer M atch ,Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance,Disability Coverage , Maternity/Parental Leave, Mental & PhysicalHealth Benefits, Employee Resource Groups, Volunteer Hours,Discounted Equipment & Monitoring, Employee Referral Program, andContinuing Education To learn more about our company culture andcareer opportunities , please visit our LinkedIn and Career Page .Brinks Home provides equal employment opportunities to allemployees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, genderidentity or expression, or any other characteristic protected byfederal, sta t e, or local laws. equalopportunityemployerveteranfriendly