Public Safety Telecommunicator Position Available In Forsyth, North Carolina

Public Safety Telecommunicator Winston-Salem State University – 4.1 Winston-Salem, NC Job Details Full-time $33,540 – $39,594 a year 8 hours ago Qualifications Mid-level High school diploma or GED Driver’s License Computer skills 1 year Full Job Description Position Details Classification Information Position Classification Title Public Safety Telecommunicator FLSA Non-Exempt Position Class 15826 Position Overview Position Summary The purpose of the police telecommunicator position is to manage the telecommunications center during his/her twelve-hour shifts, including performing duties such as monitoring the alarm console; monitoring close circuit television cameras; responding to calls via telephone, alarm console, or emergency callbox; dispatching WSSU officers; calling Winston-Salem City police and fire departments as needed; operating the SBI/CDI computer system; answering requests for information from the general public. Primary Function of Organizational Unit The purpose of the police telecommunicator position is to manage the telecommunications center during his/her eight-hour shifts, incuding performing duties such as monitoring the alarm console; monitoring close circuit television cameras; responding to calls via telephone, alarm console, or emergency callbox; dispatching WSSU officers; calling Winston-Salem City police and fire departments as needed; operating the SBI/CDI computer system; answering requests for information from the general public. Position Information Position Number 070140 Competency Level Working Position Title Public Safety Telecommunicator Building and Room No.

Patricia Norris Police and Public Safety Building, Work Hours:

From [time] to [time] on [days] of [week] Varies shifts Hours per week 40hrs with overtime as necessary Months per year 12 Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12 DHR Assigned Fields FTE 1 Requirements and Preferences Position required to work during periods of adverse weather or other emergencies All – Emergency and Pandemic on site Position required to work On-Call/Emergency Callback Yes Minimum Experience/Education High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. Preferred Years Experience, Skills, Training, Education Previous Emergency Communications Dispatch experience and computer experience is strongly preferred. Required License or Certification Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. Valid US Driver’s License Yes Commercial Driver’s License Required No Physical Required No List any other medical/drug tests required Posting Details Posting Details Posting Number

SPA00994P

Internal Posting Only No Time Limited Position No Appointment Length 12 months Salary $33,540.00 – $39,594.00 Open Date 05/19/2025 Close Date 05/26/2025

Open Until Filled No Special Instructions Summary Please Note:

A criminal background check will be conducted on candidate finalist prior to the offer of employment. If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834 Key Responsibilities and Related Competencies Key Responsibilities and Related Competencies Competency Knowledge – Technical Describe the specific job duties related to this competency Ability to learn Federal Communications Commission (FCC) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units). Percentage Of Time 30 Competency Communication – Oral Describe the specific job duties related to this competency Ability to listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Ability to independently respond to non-emergency calls and requests for general information. Ability to speak calmly and concisely. Percentage Of Time 10 Competency Office Technology Describe the specific job duties related to this competency Ability to use the basic functionality of phone systems•, radios, consoles, alarm panels•, database/information systems, computer aided dispatch (CAD) system, and related telecommunications equipment. Ability to learn to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain DCI certification. Percentage Of Time 40 Competency Information/Records Administration Describe the specific job duties related to this competency Learns to use established logs and data systems, functions, and/or procedures. Enters routine information. Types reports using standard formats. May retrieve routine information. Percentage Of Time 10 Competency Decision Making Describe the specific job duties related to this competency Ability to learn to make quick, sound decisions based on incoming messages. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels. Percentage Of Time 10