Security & Fire Alarm Systems Technician Position Available In Monroe, New York

Join a certified Great Place to Work® (https://www.greatplacetowork.com/certified-company/1257839) 2025! We are currently hiring an Alarm Service Technician in our Rochester, NY branch. Whether you’re experienced or looking to train in a new trade, this is an opportunity to grow your career and make a real impact in your community. $22-$32/hour, based on experience What You’ll Do Our Service Technician will primarily troubleshoot, repair, and maintain existing systems, ensuring reliability and performance. In this role, you’ll engage directly with customers on a daily basis, making strong communication and interpersonal skills essential.

Key responsibilities:

+ Install and configure electronic security, fire, access control, CCTV, intrusion, and network-based intercom systems + Service and troubleshoot systems to resolve performance issues + Conduct routine inspections and preventive maintenance + Educate customers on system functionality, features, and service needs + Provide exceptional customer care by answering questions, addressing concerns, and offering helpful solutions + Maintain accurate documentation of all work performed + Uphold high standards of safety, workmanship, and customer care

What You’ll Need Qualifications:

+ Valid driver’s license with good driving record + Proficiency with low voltage install, maintenance, and repair of CCTV, intrusion, fire, access control, and intercom systems a plus + Strong problem-solving skills and mechanical aptitude + Excellent communication and customer service skills + Ability to work independently and as part of a team + OSHA 10 and/or NICET certification a plus + Willingness to work occasional nights/weekends and travel within the Rochester region

Work Requirements:

+ Ability to drive a company vehicle + Comfortable working in various environments + Adherence to all safety protocols

Personal Traits:

+ Detail-oriented, organized, and ethical + Commitment to Doyle’s values and customer-first mission What We Offer + Company vehicle and gas card + Paid training, including support for obtaining industry-recognized certifications + Bonus pay + Medical, Dental, & Vision Insurance + Health Savings Account (HSA) & Flexible Spending Account (FSA) options + Paid time off & company holidays + Parental leave + 401(k) with match + Life insurance + Tuition reimbursement + Employee discount & referral bonus + Recognition & advancement opportunities + Cell phone reimbursement + Employee assistance program What’s it like working at Doyle Security Systems? www.godoyle.com/working-at-doyle Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team. One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand. Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available. In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide. At Doyle, the following core values are the foundation of everything we do: + Customer Care + One Doyle Team + Leading by Example + Continuous Improvement + Experts in our Solutions To learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValues If this sounds like a team you would like to be part of, we can’t wait to hear from you! Monday-Friday 8 hours per day excluding breaks