Systems Monitoring Specialist Position Available In Onondaga, New York

Systems Monitoring Specialist
Syracuse University
in Syracuse, NY

Apply Now Type:

Full-Time

Salary:

$20.192•$20.798 per hour

Posted:

06/17/2025

Category:

Police and Public Safety; +1 Other IT Systems Monitoring Specialist Job #: 041955
Location Syracuse, NY

Pay Range:

$20.192•$20.798 per hour

Hours:

Standard University business hours 8:30am•5:00pm (academic year)
8:00am•4:30pm (summer) Hours may vary based on operational needs.

Job Type:

Full Time Job Description:

The primary responsibility of the Systems Monitoring Specialist is to proactively view the Syracuse Universitys campus-wide camera system, known as the Genetec Video Security System (VSS), to mitigate crimes-in-progress, suspicious, serious, or significant incidents before the opportunity occurs. The position is also responsible for acknowledging electronic access control alarms and notifying Emergency Communications Center (ECC) dispatchers of the alarm incidents to affect the proper response of emergency first-responders. The position reports to Campus Safety and Emergency Management Services under the Emergency Management and Business Continuity section.

Education and Experience:

An Associates degree in a technical, criminal justice, and/or emergency first-responder communications field preferred.
Must successfully pass a background investigation, a skills behavior exam, a pre-employment drug screening and participate in random drug testing program.

Skills and Knowledge:

Demonstrated knowledge and experience using and navigating various computer/cloud-based systems.
Knowledge and understanding of various models of video and alarm equipment.
Must be able to maintain attentiveness, avoid distractions, and remain focused for lengthy periods of time.
Ability to clearly communicate in person, using two-way radio transmissions, and/or telephone systems.

Responsibilities:

Visually monitors and provides electronic surveillance activity for over 2,000 camera views, including interior and exterior cameras.
Operates ECC camera systems and reports crimes-in-progress, suspicious, serious, or significant incidents that are viewed in live time to the Emergency Communications Center dispatching staff to affect the response of emergency first-responders.
Prioritizes monitoring and surveillance work based on trends, information, and other inputs.
Records/logs/downloads video footage related to crimes-in-progress, suspicious, serious, or significant incidents according to policy and protocols.
Routes, or turns over video footage to appropriate Department of Public Safety unit (i.e. Investigations, patrol officer, etc.) according to policy and protocols.
Acknowledges electronic access control alarms and reports alarms to the Emergency Communications Center dispatching staff to affect a response or dispatches to emergency first-responders as directed/trained.
Systematically verifies camera/alarm systems are in working order.
Trouble-shoots and reports camera equipment malfunctions.
Trouble-shoots and reports electronic access control malfunctions.
Participates in professional development training, meetings, and events.
Participates in the annual Human Resources performance partnership appraisal process.
Other duties as assigned.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:

Full Consideration By:

To apply, visit https://www.sujobopps.com/postings/109744 Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. jeid-0c6c5a3814d5424abc798f8eb1919dd4
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