Automotive Service Support Agent-BILINGUAL REQD (SPANISH/ENGLISH)-From 45k+/yr! Position Available In Broward, Florida

Automotive Service Support Agent-BILINGUAL REQ’D (SPANISH/ENGLISH)-From 45k+/yr! Ituran USA-GPS Tracking Services Fort Lauderdale, FL 33309

• Hybrid work Auto Industry – BILINGUAL Service Support Agents Earn From $45,000+/yr (Negotiable & Based on Experience/Knowledge)
• Bilingual (ENGLISH/SPANISH) is

REQUIRED

• Hybrid Remote-MUST be

IN OFFICE MON-THUR, FRI

& Rotating

SAT REMOTE

• Our Business is BOOMING at Ituran USA!

Ituran is a successful global company. We provide advanced GPS devices and tracking services for the automotive industry; assisting fleet operators, automotive financial institutions, business owners and individuals with advanced GPS services. As a result of exponential growth in our industry, we are in immediate need of Install Support Agents for our Fort Lauderdale, FL location. If you have experience with car stereo installation, car alarm system installs, GPS installation or you are or were an automotive technician with automotive electrical knowledge – WE

WILL TEACH YOU HOW TO BE AN AUTOMOTIVE SERVICE SUPPORT AGENT!

As an Automotive Service Support Agent, your job responsibilities will include but are not limited to:

• Assisting Ituran Customer Success Specialists with technical support during GPS device installation & activation calls
• Guiding installers & auto technicians over the phone on how to install products in vehicles and equipment
• Troubleshooting GPS devices that might be having issues
• Authorizing repair appointments for customers
• Working closely with dispatchers to schedule service calls
• Providing training to new installers over the phone or in person/onsite Ideal candidates will possess:
• Ability to speak fluent Spanish & English

REQUIRED

• Ability to work Saturdays Remotely (Rotating, 1-2 per month)
• Ability to commute to the office on required days (MON-THUR are Required In-Office Days)
• Electro-mechanical knowledge and the willingness and ability to learn the

ITURAN GPS

• Experience with 12-volt aftermarket installs of items like audio/stereo, car alarms, and GPS devices or other Low Voltage devices
• Automotive technicians with electrical experience and an understanding of vehicle wiring systems product and installation process
• Knowledge of automotive electrical systems
• Ability to read & understand diagrams
• Strong problem-solving skills to help troubleshoot and find solutions
• Strong focus on customer service , with patience and the ability to listen and guide customers
• Good communication skills (verbal & written) and professional phone etiquette
• Good computer skills & typing ability (proficiency in Microsoft Office, CRM, and ability to learn quickly)
• Ability to multi-task and function in a fast-paced environment with a sense of urgency Our benefits package includes, but is not limited to:

SALARY FROM

$45,000+/yr! (Based on Experience & Negotiable)

• 5 day Work Week -Closed Sundays, Mon-Thur in-Office Required, 3 Rotating Shifts, Fri & Sat are Remote, Work Rotating Saturdays Remote (1-2 Sat’s/mo then have Mon Off)
• Paid Time Off/Holiday Pay
• Simple Roth IRA with Match
• Flexible Spending Account
• Health Savings Account
• Health Insurance
• Dental & Vision Insurance Available
• Life Insurance
• Short/Long Term Disability Insurance Plan
• Professional Development Assistance
• Solid Job Security With a Stable Organization (In business for over 30+ years)
• Great Opportunities for Advancement Within our Stellar Global Organization All those interested in a great new career should APPLY and call 855-931-2445 to set up a face-to-face interview.

ABSOLUTELY NO WALK-INS!

YOU

MUST SET AN APPOINTMENT.

All interviews will be held

BY APPOINTMENT ONLY

. Ituran

USA 1700

Northwest 64th St., Suite 100 Fort Lauderdale, FL 33309

• Must Be At Least 18 Years of Age
• Must Possess a Valid US Driver’s License & Reliable Transportation
• Must Be Authorized to Work in the U.S.

•

Equal Opportunity Employer Experience/Keywords/Skill Words/Search Terms:

12 Volt, A Level, A1 Car Stereo, ADAS, Advanced Signal Processing, Alarm System, Alignments, Anti-Theft Device, ASE A6 Electrical Systems Certification, ASE A8 Engine Performance Certification, ASE Automobile Service Consultant Certification, ASE Master Automotive Technician Certification, Audio Engineering, Audioscan, Auto Mechanic, Auto Service Management, Auto Sound 27, Automotive Anti-Theft System Repair, Automotive Diagnostic Technologies, Automotive Diagnostics, Automotive Electrical Repair, Automotive Electrical System Repair, Automotive Electrical Systems, Automotive Electronics Implementation, Automotive Repair, Automotive Service, Automotive Service Record Keeping, Automotive Service Technician Experience, Automotive Technician, Automotive Technology, B Level, Best Buy, Bilingual, C Level, Car Alarm, Car Audio, Car Audio Installer, Car Stereo Installer, Car-O-Liner Certification, CCTV, Certified Electronics Technician, Communication Skills, Complaint Handling, Computer Skills, Consumer Electronics Implementation, Controller Area Network (CAN) Bus, CRM Software, Customer Service, Customer Support, Diagnostic Analytics, Diagnostic Assessment, Diagnostic Testing, Digital Signal Processors (DSPs), Electrical System Installation, Electrical System Integration, Electrical System Testing, Electrical Systems, Electrical Systems Calibration, Electrical Troubleshooting, Electrical Wiring, Embedded Software, Embedded System Design, Embedded Systems Programming, EPA Certification, Equipment Installation, Equipment Troubleshooting, Fire Alarm, Frequency Calibration, Garmin GNSS Systems, GeoMax GNSS Systems, GNSS Systems, GPS, GPS Mapping, GPS Receivers, GPS Surveying, Help Desk, Hot Drive & Sound, Inertial Navigation System (INS), Infotainment Systems, Integrative GPS Tracking, Leica GNSS Systems, Level 1, Level 2, Level 3, Low Voltage, Mechanic Experience, Mechanical Knowledge, Network Troubleshooting, OEM, Phone Etiquette, Problem Identification, Quality Assurance, RV Service Advisor Experience, Sales Support, Schematics, Service Advisor, Service Technician Experience, Service Writer, Service Writing, Signal Processing, Software Troubleshooting, Spanish, SSG Car Audio & Accessories, System Troubleshooting, Technical Support, Technical Troubleshooting Support, Tito’s Sound, Transmission, Troubleshooting, Troubleshooting Electrical Systems, Typing, Vehicle Maintenance, etc.

Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

401(k) Health insurance Professional development assistance

Shift:

Day shift

Work Days:

Monday to Friday Rotating weekends Application Question(s): Are you BILINGUAL, fluent in both Spanish and English? Do you possess a valid Driver’s license and reliable transportation? We REQUIRE that you work INSIDE the office Monday through Thursday, are you willing and able to reliably commute to Fort Lauderdale, FL 33309 the days required? We have a rotating schedule that requires Saturdays 9am-6pm, once or twice per month (remotely)-are you able to meet this requirement? In what type of field does your automotive electrical or electro-mechanical knowledge come from (automotive repair & diagnostics, audio installation, car alarm installation, gps install, etc.)? Though not required, have you ever installed a GPS device on a vehicle? How many years of experience do you possess with automotive aftermarket electrical device product installation AND/OR automotive electrical repair/diagnostics? Though NOT required, do you possess Customer Service experience, and if so, how many years of experience? Though NOT required, do you have any experience assisting customers over the phone, and if so how many years of experience? Though NOT required, do you possess experience working with customers over the computer, in a help-desk type of situation requiring you to navigate through different software programs and multiple screens? If so, how many years? Does your resume/application/profile reflect CURRENT, up to date employment? If your most CURRENT employer information is missing, please provide the information that is missing, here (Employer Name, Dates of Employment, Job Title, Brief list of Responsibilities).

Work Location:

Hybrid remote in Fort Lauderdale, FL 33309