Service Reservations Coordinator – Automotive BDC Position Available In Pinellas, Florida

Service Reservations Coordinator – Automotive BDC Crown Honda – 4.3 Pinellas Park, FL Job Details Full-time $14 – $15 an hour 1 hour ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service Call center Organizational skills Computer skills Appointment scheduling 1 year Phone etiquette Communication skills Entry level Full Job Description Crown has an immediate opening for a Full-Time Service Reservations Coordinator. Work in a dynamic, fast-paced environment coordinating service customer reservations at Crown’s dealerships in Florida, Ohio, and Tennessee from our Pinellas Park office. This is an on-site position. If you enjoy customer service, making customers happy, and you have a great personality, you should apply! Our team members are responsible for answering inbound calls and making outbound calls to our existing customers to schedule, confirm, or reschedule appointments. Our customers look forward to your call and appreciate our interest in coordinating their vehicle servicing. Our team are a great group of people all with the same interest in keeping our customers satisfied. At Crown, we know the only way to keep our customers satisfied is to have team members who enjoy their work and co-workers. Your satisfaction as a team member is most important to us! Work Hours are 10am to 7pm on weekdays, and 10am to 6pm on Saturdays (rotating). This is an on-site position. This is a great opportunity to join a well-established and growing family-owned company! The Crown Automotive Group is a family-owned dealership group established in 1969 in St. Petersburg, with multiple stores throughout Florida, Tennessee and Dublin, Ohio. Come join our team and experience “The Better Way to Work”! Here’s some of what we offer: Medical, dental and vision insurance Short- and long-term disability coverage Life insurance Flexible spending accounts 401K w/ company match PTO – Personal/Vacation The stability of an established company Opportunities to serve your community

Responsibilities Include:

Follow all company and department policies and procedures. Be at work on time and ready to work. Handle all calls in a professional manner. Schedule appointments for customers as needed. Daily, call customers to confirm service appointments. Notify various departments regarding customer wants/needs. Schedule appointments when special order parts arrive. Make outbound calls to customers who have not had their service done, timely to schedule a service appointment. Make outbound calls to customers who declined recommended services in an effort to bring them back to the dealership by scheduling a service appointment. Make other miscellaneous calls to customers g them back to bring them back to the dealership by scheduling service appointments. Refer positive and negative feedback to appropriate channels. Keep work areas clean and neat. Performs other duties as assigned based on company’s needs. Specific qualifications include (but are not limited to): One-year customer service experience Basic computer skills Strong communication skills Appointment scheduling skills Outstanding organizational skills Strong work ethic Comfortable with high inbound call volume Highly motivated Excellent phone skills Must be able to work a flexible work schedule, if needed Ability to juggle multiple tasks Ability to work in a call center environment

EOE/DFWP

At Crown Automotive Group, our culture is defined by our unwavering commitment to being ‘Employee Centric’. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive. Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless. We are an Equal Opportunity Employer and a Drug Free Workplace