Automotive Service Advisor Position Available In Fulton, Georgia

Automotive Service Advisor Ocean Mazda 11185 Alpharetta Highway, Roswell, GA 30076

Requirements:

Previous experience in a dealership or automotive repair setting is required.

Job Summary :

We are seeking a dynamic and experienced Service Advisor to join our team. The Service Advisor will be responsible for providing exceptional customer service, coordinating vehicle maintenance and repairs, and ensuring customer satisfaction. This role requires a strong focus on upselling services and products while maintaining a high level of professionalism.

Responsibilities :

Greets all customers promptly; provides timely professional service. Departs from traditional ways of doing things to ensure customer satisfaction and loyalty. Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate. Estimates cost and completion time/settles customer accounts. Communicates with customer about status of work. Coordinates activities to ensure repair work is fixed right the first time and completed on time. Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility. Meets or exceeds goals for add-on sales. Meets or exceeds OEM Customer Satisfaction Index expectations Delivers the right car in perfect condition every time. Identifies repeat customers/first time customer and treats them accordingly. Contacts customers to remind them of service appointments and/or when scheduled maintenance is due. Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry. Documents repair order changes. Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. Promptly addresses and resolves customer viewpoint and service follow-up issues. If you are a motivated individual with a passion for delivering top-notch customer service in the automotive industry, we encourage you to apply for the Service Advisor position. Join our team and contribute to our commitment to excellence in vehicle maintenance and customer satisfaction.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed Ability to

Commute:

Roswell, GA 30076 (Required) Ability to

Relocate:

Roswell, GA 30076: Relocate before starting work (Required)

Work Location:

In person