Heavy Duty Truck Service Advisor Position Available In Caddo, Louisiana

Heavy Duty Truck Service Advisor Kenworth Louisiana – 3.0 Shreveport, LA Job Details Full-time $40,000 – $45,000 a year 3 days ago Benefits Paid training Opportunities for advancement Qualifications Customer service 5 years Senior level Full Job Description Service Advisor Why Kenworth? Simply put, we strive to be the best. Our customers appreciate our excellent service available at seven locations in the State of Louisiana. We are proud to offer the following: Competitive wages and consistent pay Career advancement opportunities and paid training Great benefits package

Summary:

This is a customer service position working to help the service department navigate the influx of customers as they come and go each day. The role involves heavy administrative duties such as greeting customers, listening to their description of the problems or service needed, and taking notes accordingly. The Service Advisor will coordinate with the service department to determine the type of service required and prepare repair orders. This candidate will also be responsible for relaying messages from the service department to the customer regarding customer needs and scheduling services as needed.

Essential Duties:

Advises customers about necessary service requirements Handles visual inspection and check sheet for all truck repairs Confers with customers about inspection results, relays information to the customers from the service department Prepares a service ticket showing time, cost, and labor estimates for service Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem Gives and explanation of the work performed to the customer and relays messages about repair orders from the service department Handles customer complaints Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information Refers to service history and inspects the vehicle by taking photos and videos as necessary Advises customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications Provides a complete and accurate written cost estimate for labor and parts Obtains customer’s signature on repair order; provides customer with a copy Establishes customer’s method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate Maintains high customer satisfaction standards Handles telephone inquiries regarding appointments and work in process Assists with warranty claims and reconcile warranty accounting Attends company training as required Maintains a professional appearance Keeps work area clean Other duties as assigned

Qualifications:

5+

Years of Customer Service Related Experience Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The employee would be required to sit down at a desk for long periods of time.

EEO Statement :

It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.