Auto Service Advisor Family-Owned Shop for 27 Years (Full Benefits / Bonuses / Room to Grow) Position Available In Bristol, Massachusetts

Auto Service Advisor

• Family-Owned Shop for 27 Years (Full Benefits / Bonuses / Room to Grow) 3.5 3.5 out of 5 stars 95 Eastman Street, South Easton, MA 02375 Automotive Service Advisors
• Ever feel like you’re holding the shop together… but getting none of the credit?

Let’s face it, you’re the one answering the phones, calming frustrated customers, translating tech-speak into plain English, and turning chaos into order. But what do you get in return? Another weekend shift. Another sales bonus “that got restructured.” Another shop that runs on stress and shortcuts instead of process and teamwork. If you’re nodding your head, you’re not alone—and you’re not stuck. You’re just at the wrong place. At Grove Street Auto (now expanding with our ShovelTown location), we’ve built something better. This isn’t a corporate chain where you’re just a headset and a quota. It’s not some outdated mom-and-pop shop either—held together by duct tape and hope. We’re a family-run, purpose-driven repair shop with a clear vision: To grow the right way—with great people, strong systems, and a culture where every team member is seen, supported, and set up to win. We’ve been serving the Franklin area since 1998, and we’re just getting started. Patrick, our owner, is a lifelong tech who still shows up, listens, and invests heavily in his team—training, equipment, structure, you name it. We take the best parts of a dealership (clean, professional, steady work)… and leave all the politics and pressure behind. So, If you love solving problems, connecting with people, and bringing calm to the chaos—this might just be your new shop. ✅

HERE’S WHAT WE PROMISE OUR SERVICE ADVISORS

… $25

• 29/hr base pay
• plus performance bonuses tied to sales Medical, Dental, and Vision Insurance
• 50% employer-paid 401(k) with company match
• 100% vested immediately Sick time (40 hrs), 7 paid holidays, and vacation accrual (1 week after 6 months, 2 weeks after 2 years) Generous employee discounts
• on vehicles, parts, and service Team-building events every couple of months Company-provided uniforms Referral program with bonus payouts ✅

NO WEEKENDS

• EVER Enjoy a true Monday-Friday schedule (8am-5pm) so you can finally get your weekends back to spend with family, recharge, or do whatever you love.

Life outside the shop matters here. ✅

COMPETITIVE PAY + PERFORMANCE BONUSES

Earn $25

• 29/hr depending on experience, plus sales bonuses based on performance—not just empty targets.

You help the shop grow, and you share in the win. ✅

TRUE TEAM ENVIRONMENT

• NO

DRAMA, NO DIVAS

We don’t tolerate wrench-throwers or prima donnas. Everyone pitches in, supports each other, and helps the day run smoother. You’ll be backed by a service team that actually listens. ✅

WELL-ORGANIZED, EFFICIENT SHOP

This isn’t chaos—it’s a clean, climate-controlled shop with modern systems, sharp processes, and a workflow that keeps the counter running without stress. No walk-ins, no waiting customers, and a steady pace you can handle. ✅

YOU’LL BE HEARD AND RESPECTED

With decision-makers onsite and a real open-door policy, you’ll have a voice here. Your ideas matter. Your experience is valued. And if something’s off, leadership listens and acts. ✅

STEADY, GROWING BUSINESS

Grove Street has been serving the community since 1998 and is still growing year after year. The new ShovelTown location is already getting busy, and the shop is backed by a team (and an owner) committed to long-term success. ✅

BONUS:

TEAM EVENTS & A FUN, FAMILY CULTURE

Escape rooms, axe throwing, cookouts, and more—if you’re going to work hard, you should enjoy your team while you do it. Around here, we show appreciation with more than just words. ✅

PAID TIME OFF + STRONG BENEFITS PACKAGE 7

paid holidays (plus a birthday floater), 40 hours of sick time, and vacation that grows with you. Plus medical, dental, vision, short-term disability, company-paid uniforms, and Simple IRA with 3% match. ✅

DISCOUNTS + THE LITTLE THINGS THAT ADD UP

Employee pricing on parts and service, gift cards for your spouse, biweekly team lunches, and ongoing recognition for a job well done. The little things matter here—and they add up to a place that just feels different.

HERE’S WHAT WE STAND FOR

(AND

HOW WE TREAT OUR CUSTOMERS

) ✅ 4.8-STAR

REVIEWS FROM LOYAL CUSTOMERS

Grove Street Auto has been serving Franklin and the surrounding towns since 1998, and it shows. Our customers trust us with their vehicles—and stick with us for years—because we treat them like family and always do the job right. But don’t take our word for it, read our latest reviews: https://g.co/kgs/rh3FrEK

ABOUT GROVE STREET AUTO

(SHOVELTOWN

LOCATION

) Grove Street Auto has been a trusted name in Franklin, MA since 1998. Founded by a family of lifelong technicians, we’ve grown steadily for over 25 years by doing things the right way: great service, honest work, and a shop culture that values people above all. Now, with our third location, ShovelTown, picking up speed, we’re building on that legacy—and looking for the right person to help us lead from the front counter. This isn’t a chaotic dealership or some disorganized mom-and-pop shop. We run a modern, efficient, climate-controlled shop with a tight team, smart systems, and zero tolerance for drama or laziness. Our techs and advisors are sharp, kind, and all-in—and our owner Patrick still works in the business and invests in the people who make it run. We’re not just looking to fill a seat. We’re looking for someone who wants to help us grow this new location into something truly special.

WHAT WILL HELP YOU SHINE IN THIS ROLE

✅ 2+ years in a customer-facing automotive role (independent or dealership experience welcome) ✅ Strong organizational skills, attention to detail, and clear communication ✅ Confident handling service sales, estimates, and the DVI process ✅ Great phone presence and ability to turn calls into appointments ✅ A mindset of ownership—you solve problems, not just pass them off ✅ A friendly, professional demeanor that puts customers at ease ✅ Team player attitude—you collaborate well with techs, advisors, and management ✅ Clean driving record and a commitment to doing the job with integrity

READY TO JOIN A SHOP WHERE YOU’LL BE SEEN, SUPPORTED, AND SET UP TO WIN?

Apply however you’re most comfortable: Apply directly on Indeed Drop off your resume in person at: ShovelTown Auto

• Powered by Grove Street 95 Eastman St.

, South Easton, MA 02375 Call or Text Chris at 508-341-1801 (And be sure to mention you saw the ad) Talk soon,

Chris Job Type:

Full-time Pay:

$25.00

• $29.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Professional development assistance Vision insurance

Work Days:

Monday to Friday No weekends

Experience:

customer-facing role in professional auto repair shop: 2 years (Preferred) DVI process: 2 years (Preferred)

License/Certification:

Driver’s License and clean driving record (Required)

Work Location:

In person