Automotive Service BDC Representative Position Available In Middlesex, Massachusetts
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Job Description
Automotive Service BDC Representative Herb Chambers Natick, MA Job Details Full-time From $45,000 a year 19 hours ago Benefits Dental insurance Vision insurance 401(k) matching Employee discount Qualifications Sales Customer service Business development Computer skills Typing Entry level Under 1 year Full Job Description For over 39 years Herb Chambers has been committed to providing exceptional client experiences and we know that it starts with our most valuable resource-our team members. We are currently looking for Automotive Call Center Representatives to join our growing Service BDC in Natick. As an Automotive Call Center Representative/BDC Agent at our Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting, for our service clients. You will be extensively trained in all best practices, guaranteeing your success. If you are a well-spoken professional who is comfortable in a fast-paced environment, you are encouraged to apply. Previous phone, retail or automotive experience is helpful, but not required. Just a great attitude. Our mission is to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Herb Chambers has been recognized as one of the best places to work, a record 12 years in a row.
CAREER Responsibilities:
•
Manage Call Volume:
Answer a high volume of inbound calls and make outbound calls to follow up on leads •
Service Appointment Scheduling:
Provide information on service availability, loaner vehicles and communicate updates to clients •
Record Keeping:
Maintain detailed records of all client interactions • Adhere to
Perfect Process’:
Follow industry leading scripts and dealership best practices •
Customer Service:
Provide excellent service in a professional and courteous manner What are the professional requirements? Positive attitude and high energy Basic computer knowledge and Internet proficiency, including typing at a minimum of 35-40 words per minute Professional appearance What do we offer you? Nationally recognized training and tools Medical (HMO & PPO), vision, life & dental 401K Retirement with company match Newly remodeled & state-of-the-art workspace and environment Stable & empathetic Senior Management Employee Discounts on Parts and Service Repairs Multiple growth opportunities Attractive Commission pay on top of basic salary Submit your resume today for a confidential interview!
INDBDC Job Type:
Full-time Pay:
From $45,000.00 per year
Benefits:
Employee discount
Schedule:
Monday to Friday Weekends as needed
Supplemental Pay:
Commission pay Performance bonus
Work Location:
In person
