Automotive Service Advisor Position Available In Cumberland, Maine

Automotive Service Advisor Macdonald Motors 456 Portland Road, Bridgton, ME 04009

Experienced Automotive Service Advisor Position Overview:

We are seeking an experienced Automotive Service Advisor to join our dynamic team and play a pivotal role in delivering exceptional customer service and maintaining efficient operations within our automotive service department. The ideal candidate will possess an understanding of automotive systems, strong communication skills, great sales and people skills, and a customer-focused approach to ensure an outstanding service experience for our clients.

Responsibilities:

Customer Interaction:

Greet customers warmly, listen attentively to their vehicle concerns, and communicate effectively to gather accurate information about vehicle issues and service needs.

Service Recommendations:

Utilize in-depth knowledge of automotive systems and diagnostics to provide accurate and detailed service recommendations to customers based on their vehicle’s condition, manufacturer guidelines, and maintenance history.

Quoting and Pricing:

Prepare comprehensive and transparent service quotes, detailing parts, labor, and estimated completion times while explaining the rationale behind each recommendation to customers.

Appointment Scheduling:

Efficiently manage service appointments, considering workload, technician availability, and customer preferences, ensuring smooth workflow and minimal customer wait times.

Technical Liaison:

Serve as a bridge between customers and technicians, effectively conveying customer concerns, clarifying technical requirements, and facilitating clear communication to ensure accurate and timely service execution.

Upselling and Cross-Selling:

Identify opportunities to promote additional services, maintenance packages, and relevant accessories that align with customer needs and vehicle requirements.

Status Updates:

Maintain consistent communication with customers throughout the service process, providing timely updates on repair progress, unexpected findings, and any changes to the initial service plan.

Problem Resolution:

Address customer inquiries, concerns, and complaints with professionalism and empathy, working diligently to find resolutions that uphold customer satisfaction and trust in our services.

Documentation:

Ensure accurate and thorough documentation of service interactions, recommendations, approvals, and any additional notes within the service management system.

Quality Assurance:

Conduct post-service follow-ups to ensure customer satisfaction, gather feedback, and address any lingering concerns to guarantee service quality and continuous improvement.

Team Collaboration:

Collaborate closely with technicians, parts department, and other staff members to coordinate service processes, parts availability, and repair timelines to meet or exceed customer expectations.

Product Knowledge:

Stay updated on automotive industry trends, technical advancements, and new vehicle models to enhance expertise and effectively communicate changes to customers.

Qualifications:

Minimum of 3 years of experience as an Automotive Service Advisor in a reputable dealership or automotive service center. Strong knowledge of automotive systems, diagnostics, maintenance practices, and repair procedures. Excellent interpersonal and communication skills, with the ability to build rapport with customers and convey technical information in an understandable manner. Proficiency in using service management software and other relevant tools. Problem-solving abilities and a customer-centric attitude to address challenges and maintain high levels of customer satisfaction. Proven track record of upselling services and generating additional revenue streams. Detail-oriented with exceptional organizational skills to manage appointments, documentation, and follow-ups effectively. Ability to thrive in a fast-paced environment while maintaining professionalism and composure under pressure. High school diploma or equivalent; relevant certifications or automotive training preferred. A valid driver’s license and clean driving record. Join our team as an Experienced Automotive Service Advisor and be a key contributor to delivering top-notch customer experiences and maintaining the efficiency of our service department. to embark on a rewarding journey in the automotive industry! Macdonald Motors is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Type:

Full-time Pay:

$60,000.00 – $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Paid time off Professional development assistance Vision insurance

Shift:

Day shift

Work Days:

Monday to

Friday Work Location:

In person