Automotive Dealership Service Dispatcher Position Available In Kennebec, Maine

Automotive Dealership Service Dispatcher 3.1 3.1 out of 5 stars Waterville, ME Central Maine Motors Auto Group is hiring for an Automotive Service Dispatcher at Central Maine Motors Toyota Dealership. This is an exciting opportunity to be part of a trusted, well respected, family owned business that is continually expanding. We are a reputable Company that rewards hard work and excellence with a pleasant, relaxed work environment. We have an opening for an experienced Automotive Service Dispatcher that is seeking to join a top notch organization with numerous advancement opportunities available. At Central Maine Motors, our teams of highly trained and skilled technicians work hard to ensure every customer leaves the shop happy and satisfied. If you like to work in a fast paced environment and want to work for a company that knows what it means to take care of people, then this might be the job for you! Our shop is clean, current on technology, service information and networking and is booming with business! The Service dispatcher plays an essential role in the success and profitability of the Service Department. As Service dispatcher, you will be responsible for assisting the Service Manager and Service Advisors by assigning work to technicians and overseeing the work is done effectively and efficiently in order to increase production.

ESSENTIAL FUNCTIONS/TYPICAL DUTIES

Reviews daily schedule and shop capacity. Dispatches service/repair orders to technician with the correct skill level for the service involved, keeping customer satisfaction in mind and while developing technicians’ skills Cross trained to write service repair orders. Communicates with Service Advisors on of the progression of diagnosis, repairs, and the ability to meet customers’ time requirements. Manages technician productivity, identifying service and/or repairs that require immediate attention and adjusting priorities when appropriate. Ensures that required equipment, tools and/or materials are in appropriate locations so technicians’ work can be done effectively. Maintains a safe working environment by monitoring the work of technicians and ensuring safety procedures and practices are followed. Enters all carryovers into DMS Schedule. Conducts Road Tests and quality checks of work performed and notifies Service Manager when vehicles are ready for pick-up. Assists Service Advisors and technicians with all required factory documentation. Leads by example and follows all policies and procedures and completes required training. Inspires and maintains a customer-focused, team oriented environment.

COMPETENCIES REQUIRED TO PERFORM THE JOB SUCCESSFULLY

Communication Proficiency, listening, speaking, and writing effectively Technical/Industry Knowledge Leadership Thoroughness/Attention to Detail Dependability  Customer Focus Cooperation/Teamwork Initiative

WORK ENVIRONMENT/PHYSICAL DEMANDS

This position operates in a non-traditional office environment including in the Shop and the Service Drive. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The employee is regularly required to talk and hear. The employee frequently is required to sit, but is also active at times and required to walk, use hands and fingers, handle and feel, reach with hands and arms, and carry and/or lift up to 50lbs.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position working 40-50 hours per week including Saturdays as needed.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Monday to Friday Weekends as needed

Work Location:

In person