Automotive Service Writer Position Available In Madison, Mississippi

Automotive Service Writer Midas Auto Service – 3.0 Ridgeland, MS Job Details Full-time $39,000 – $55,000 a year 4 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Service writing Automotive repair Customer service Vehicle maintenance Communication skills Mechanical knowledge Entry level Diesel engine repair Full Job Description Job Summary We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring a seamless experience from service initiation to completion. This role requires a strong background in customer service, mechanical knowledge, and effective communication skills to align customer needs with our automotive services. Duties Greet customers and assess their service needs, providing exceptional customer service throughout the process. Document customer requests accurately and create detailed work orders for technicians. Provide estimates for services including oil changes, automotive repairs, and vehicle maintenance. Communicate effectively with mechanics regarding service requirements and ensure timely updates to customers on the status of their vehicles. Maintain records of services performed, parts used, and customer interactions in an organized manner. Assist in resolving any customer concerns or complaints related to service quality or vehicle performance. Stay informed about new products and services offered by the company to provide knowledgeable recommendations to customers. Requirements Proven experience in customer service; previous experience in a service writing role is preferred. Strong mechanical knowledge with an understanding of automotive repair processes, including diesel engine repair and auto body repair. Familiarity with vehicle maintenance practices and terminology related to the automotive industry. Excellent communication skills with the ability to align customer expectations with available services. Ability to work in a fast-paced environment while maintaining attention to detail. A positive attitude and a commitment to providing outstanding customer experiences. Join our team as a Service Writer and contribute to our mission of delivering high-quality automotive services while ensuring customer satisfaction!

Job Type:

Full-time Pay:

$39,000.00 – $55,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

Day shift

Work Days:

Rotating weekends

Experience:

Service:

1 year (Preferred) Ability to

Commute:

Ridgeland, MS 39157 (Required) Ability to

Relocate:

Ridgeland, MS 39157: Relocate before starting work (Required)

Work Location:

In person