Automotive Service Advisor Position Available In Guilford, North Carolina

Automotive Service Advisor Impex Auto Sales – 3.8 Greensboro, NC Job Details Full-time $15 – $20 an hour 3 days ago Qualifications Sales Customer service Mid-level High school diploma or GED Analysis skills Driver’s License Vehicle maintenance Automotive service Computer skills Automotive diagnostics Communication skills Full Job Description As a Service Advisor, you will own our customer’s experience in service. You are the first point of contact with our customers for product offerings, inventory needs, technician scheduling and customer service.

Key Responsibilities:

1.

Customer Interaction:

• Greet customers warmly and listen to their concerns or vehicle issues.
• Provide expert advice on necessary repairs, maintenance services, and warranty coverage.
• Communicate service recommendations clearly and effectively to customers.

2.

Service Scheduling and Coordination:

• Schedule service appointments based on customer preferences and service availability.
• Coordinate service orders with technicians, ensuring timely completion of repairs and
• maintenance.
• Update customers on the status of their vehicles and notify them of any delays or additional repairs needed.

3.

Estimates and Quotes:

• Provide accurate cost estimates for labor and parts based on service requirements.
• Discuss payment options, including warranties, insurance coverage, and financing if applicable.
• Obtain customer approval for repairs and maintenance services.

4.

Documentation and Administration:

• Create and maintain service records, including vehicle information, service history, and customer communications.
• Complete all necessary paperwork accurately and in compliance with dealership or shop policies.
• Handle customer inquiries, complaints, and feedback professionally and promptly.

5.

Technical Knowledge and Support:

• Stay updated on automotive service trends, manufacturer guidelines, and technical specifications.
• Assist technicians with interpreting customer concerns and diagnosing vehicle issues.
• Provide support in explaining repair processes and technical details to customers.
• 6.

Sales and Upselling:

Recommend additional services, maintenance packages, or accessories based on vehicle condition and manufacturer recommendations.

• Upsell products or services that align with customer needs and vehicle maintenance schedules.

Skills and Qualifications:

Customer Service:

Excellent interpersonal skills with a customer-focused approach.

Communication:

Clear and effective verbal and written communication skills.

Technical Aptitude:

Basic understanding of automotive systems, repairs, and maintenance.

Organizational Skills:

Ability to manage multiple tasks and prioritize workload efficiently.

Problem Solving:

Analytical skills to identify issues and propose solutions.

Computer Proficiency:

Familiarity with computerized systems for service scheduling and record-keeping.

Essential Skills:

Ability to explain technical issues and parts. Excellent communication, problem-solving, and organizational skills. Ability to upsell services and products. Ability to work in a fast-paced environment. Ability to use dealership software programs for scheduling and billing. Ability to establish and maintain positive customer relationships. Ability to use a computer and other office equipment. Ability to work in a safe and professional manner.

Education and Experience:

High school diploma or equivalent is typically required. Previous experience in automotive service, customer service, or sales roles is preferred. Certification from automotive service advisory programs or courses may be advantageous.

Job Type:

Full-time Pay:

$15.00 – $20.00 per hour Expected hours: 40 per week

Shift:

Day shift

Work Days:

Monday to Friday Ability to

Commute:

Greensboro, NC 27407 (Required) Ability to

Relocate:

Greensboro, NC 27407: Relocate before starting work (Required)

Work Location:

In person