Automotive Service Customer Service BDC Position Available In Rowan, North Carolina
Tallo's Job Summary: As an Automotive Service Customer Service - BDC Representative, you will be the first point of contact for customers seeking service and maintenance for their vehicles. Responsibilities include scheduling appointments, providing information about services, and ensuring an exceptional customer experience. The role offers a competitive salary starting at $34,000 per year, along with benefits such as health and retirement options, employee discounts, and opportunities for professional development.
Job Description
Automotive Service Customer Service
BDC 4.0 4.0
out of 5 stars 629 Jake Alexander Boulevard South, Salisbury, NC 28147 As an Automotive Service Customer Service – BDC Representative, you will be the first point of contact for customers seeking service and maintenance for their vehicles. Your role involves scheduling appointments, providing information about services, courtesy or rental transportation, and ensuring an exceptional customer experience, all while supporting the service department’s goals.
Key Responsibilities:
Customer Interaction:
Respond to incoming service inquiries via phone, email, and chat, providing information about services, promotions, and policies.
Appointment Scheduling:
Schedule service appointments efficiently, optimizing the service department’s calendar; to meet customer needs and maximize productivity.
Service Notification:
Inform customers about available services, promotions, recalls, and maintenance recommendations based on vehicle history.
Collaboration:
Work closely with service advisors and management to ensure smooth communication and a seamless experience for customers.
Sales Support:
Assist in upselling service packages and additional products as appropriate to enhance customer satisfaction and dealership revenue.
Benefits:
Competitive salary Health and retirement benefits Opportunities for professional development and training Employee discounts on services and products
Qualifications:
Previous experience in a customer service or automotive role is preferred. Strong communication skills, and a friendly and professional demeanor. Ability to work in a fast-paced environment while managing multiple tasks. Proficient in using computer systems and automotive management software. Strong organizational skills and attention to detail. A customer-focused attitude with a commitment to providing exceptional service.
Job Type:
Full-time Pay:
From $34,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance
Supplemental Pay:
Bonus opportunities
Work Location:
In person
