Auto Service Advisor / Front Desk Customer-Focused Shop Position Available In Wake, North Carolina
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Job Description
Auto Service Advisor / Front Desk – Customer-Focused Shop
GOWERS BRAKE AND ALIGNMENT 2720
South Saunders Street, Raleigh, NC 27603 Overview We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. This role is essential in providing exceptional service to our clients while managing front desk operations. The ideal candidate will possess strong communication skills and a solid understanding of automotive services, ensuring that customers receive the best possible experience. Duties Greet customers warmly and assist them with inquiries regarding services offered, including automotive repair and maintenance. Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed. Schedule appointments for vehicle maintenance services such as oil changes, tire service, and shocks/struts replacement. Provide information on vehicle maintenance options and educate customers on the importance of regular service. Maintain a clean and organized front desk area to create a welcoming environment for clients. Collaborate with mechanics and service staff to ensure seamless communication regarding customer needs and service updates. Assist in sales efforts by promoting additional services that may benefit the customer’s vehicle. Requirements Previous experience in a customer service role is preferred, particularly in an automotive or repair environment. Strong cash handling skills with attention to detail. Basic mechanical knowledge related to automotive repair, including familiarity with tire service, oil changes, and vehicle maintenance practices. Excellent communication skills, both verbal and written, to effectively interact with customers and team members. Ability to work in a fast-paced environment while maintaining professionalism and composure. A proactive attitude towards problem-solving and customer satisfaction. Join our team as a Front Desk Agent where you can contribute to delivering outstanding service while enhancing your knowledge in the automotive industry!
Job Type:
Full-time Pay:
$17.00 – $24.00 per hour Expected hours: 45 per week
Shift:
Day shift
Work Days:
Monday to Friday Ability to
Commute:
North Carolina, NC 27603 (Required) Ability to
Relocate:
North Carolina, NC 27603: Relocate before starting work (Required)
Work Location:
In person