Assistant Automotive Service Advisor Position Available In Rockingham, New Hampshire

Assistant Automotive Service Advisor Mercedes-Benz of Portsmouth 309 Portsmouth Avenue, Greenland, NH 03840 Assistant Automotive Service Writer Job Summary Mercedes Benz of Portsmouth is seeking a highly organized, customer-focused, and detail-oriented Assistant Automotive Service Writer to join our growing team. This dual-role position will be responsible for assisting our Service Writers in managing customer interactions and service appointments, while also efficiently handling and routing internal work orders and requests. The ideal candidate will possess excellent communication skills, a strong understanding of automotive service operations, and the ability to multitask in a fast-paced environment.

Responsibilities Automotive Service Writer Duties:

Greet customers warmly upon arrival and assist in the check-in process. Gather customer and vehicle information accurately. Listen to customer concerns and clearly document reported issues. Assist lead Service Writers in preparing repair orders (ROs) and explaining service recommendations to customers. Provide regular updates to customers on the status of their vehicle’s service. Coordinate with technicians to ensure timely completion of work and accurate estimates. Process payments and complete necessary paperwork at vehicle pick-up. Maintain a clean and organized service drive and customer waiting area. Handle customer inquiries via phone and email with professionalism. Schedule service appointments and manage the service calendar.

Internal Ticket Handling Duties:

Receive, review, and categorize internal service requests and work orders from various departments (e.g., reconditioning, body shop, fleet). Prioritize internal tickets based on urgency and impact. Accurately document details of internal requests and assign them to the appropriate technicians or departments. Track the progress of internal tickets to ensure timely completion and communicate updates to the requesting departments. Maintain clear and consistent communication channels with internal teams regarding work order status. Assist in managing the flow of vehicles for internal work, ensuring efficient movement through the shop. Generate reports on internal ticket volume and completion rates. Qualifications High school diploma or equivalent; Associate’s degree or vocational training in automotive technology is a plus. 1-2 years of experience in an automotive service environment, preferably in a service writer or advisor support role. Strong understanding of basic automotive maintenance and repair terminology. Exceptional customer service and interpersonal skills. Excellent verbal and written communication abilities. Proficiency with computer systems, including Microsoft Office Suite and dealership management systems (DMS) or service scheduling software. Ability to work effectively in a team environment. Highly organized with strong attention to detail and accuracy. Ability to manage multiple tasks simultaneously and prioritize effectively. Valid driver’s license and a clean driving record. Benefits Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holidays. Retirement savings plan. Ongoing training and professional development opportunities. A positive and supportive work environment. About Us Mercedes Benz of Portsmouth is a leading automotive dealership/service center dedicated to providing exceptional service and quality repairs to our customers. We pride ourselves on our commitment to integrity, teamwork, and continuous improvement. Join our team and become a part of a company that values its employees and strives for excellence in every aspect of our business.

To Apply:

Please submit your resume and cover letter to mbest@mbportsmouth.com or apply online at https://www.mbportsmouth.com/careers/employment-application/. •Mercedes Benz of Portsmouth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without

Job Type:

Full-time Pay:

$55,000.00 – $95,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

10 hour shift

Work Days:

Weekends as needed Ability to

Commute:

Greenland, NH 03840 (Required)

Work Location:

In person