Automotive Service Advisor Position Available In Monroe, New York

Automotive Service Advisor Turner Auto Care 1411 Empire Boulevard, Webster, NY 14580 Ready for a fulfilling career where you can make a real difference, all while enjoying three-day weekends? Turner Auto Care, a family-owned and operated repair shop with a 50-year legacy of excellence, is seeking a dedicated and customer-focused Automotive Service Advisor to join our close-knit team. We’re not just a shop; we’re a cornerstone of the community, committed to providing honest, high-quality service and building lasting relationships with our customers. If you are a positive, detail-oriented individual with a passion for helping people, we want to talk to you. In this vital role, you will be the bridge between our valued customers and our skilled technicians. You will be the friendly face and trusted voice that guides our clients through their vehicle’s service journey, ensuring a seamless, transparent, and positive experience from start to finish.

What You’ll Do:

Be the

Director of First Impressions:

Warmly greet every customer, whether in person, on the phone, or via text, setting the stage for a positive experience.

Listen and Translate:

Actively listen to customer concerns and accurately translate their needs into clear and concise repair orders for our service technicians. Communicate with

Clarity:

Prepare and present detailed service estimates, explaining recommended repairs and timelines to customers in an easy-to-understand manner. Orchestrate the

Workflow:

Continuously liaise with technicians to monitor progress and ensure repairs are on schedule, providing regular and proactive updates to customers. Manage the

Schedule:

Skillfully manage our service schedule and appointments to optimize shop workflow and ensure a convenient experience for our clients.

Build Strong Partnerships:

Order necessary parts, manage inventory, and cultivate positive, professional relationships with our trusted vendors.

What You’ll Bring:

A genuine love for working with people and a consistently positive, friendly attitude. Exceptional communication skills, including active listening, clear writing, and the ability to explain technical information simply. Strong organizational and leadership skills with a proactive approach and meticulous attention to detail. Proficiency with computer systems and a willingness to learn new software. A strong desire to deliver an exceptional and memorable customer experience. Previous experience in the automotive industry is preferred, but a passion for the field and a commitment to learning are just as valuable.

Why You’ll Love Working With Us:

Work-Life Balance is a

Priority:

Enjoy a four-day workweek (Monday-Thursday, 7:30 am – 6:00 pm) and three-day weekends every week!

Excellent Compensation:

We offer a competitive salary, plus bonus opportunities.

A Positive and Supportive Environment:

We are a family, and we treat our team with respect and appreciation. We have the best, most loyal customers with whom we enjoy laughing and joking.

Comprehensive Benefits:

We offer health insurance options, a retirement plan, paid time off, and paid holidays. Invested in

Your Growth:

Take advantage of paid training opportunities to expand your skills and knowledge.

A Legacy of Trust:

Be part of a company that has proudly served the community for over 50 years, built on a foundation of integrity and customer care. If you are ready to join a team that values your contributions and provides a rewarding career path, we encourage you to apply today!

About Turner Auto Care:

While our name honors the three Turner brothers who founded our shop in 1968, today we are led by Scott and Vicki Bartlett. We took the reins in 2014 with a commitment to upholding the shop’s legacy while focusing on the complete customer experience. At Turner Auto Care, we do it all—from diagnostics and tune-ups to brakes and more. Our mission is to make our customers feel welcome, safe, and informed. We educate them on the health of their vehicle, helping them prioritize maintenance to ensure safety and longevity. We’re not just fixing cars; we’re building relationships.