Automotive Customer Service Representative Position Available In Otsego, New York

Automotive Customer Service Representative Gillee’s Auto Truck & Marine Oneonta, NY 13820 JOB

DESCRIPTION

As a retail associate, you are expected to learn the NAPA brand — the market and who our customers are. Eagerness to learn and grow with the company is highly appreciated. Knowing your customers and products are such a big impact to daily business, don’t be afraid to work with your team and ask questions — willingness to take initiative is a top tier trait. As a NAPA Automotive Parts Specialist , you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. We need you to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system This is the right opportunity for you if you:
• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• You are willing to learn all things automotive if you don’t have the background in automotive parts What you’ll need:
• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED. Technical or Trade school courses or degree
• Great listening skills and empathy for customers What we offer:
• Competitive Pay
• health benefits and 401K
• Stable company.
• A Culture of promotion from within
• Training, and ongoing development with support from multiple leaders.

Additional Duties:

Use point of sale (POS) system to conduct purchase transactions Process merchandise returns Assist in product inventory procedures Cross-sell and upsell products Build relationships with customers, especially regular customers Team up with co-workers to ensure customer satisfaction Follow opening and closing procedures thoroughly Meet (and preferably exceed) monthly and quarterly sales quotas High School diploma or equivalent; bachelor’s degree a plus Strong customer service and communication skills Automotive ASE Certfication a plus

Job Types:

Full-time, Part-time Pay:

$16.50 – $18.00 per hour Expected hours: 30 – 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift No nights

Work Location:

In person