Maintenance Service Coordinator (Office-Based, 9 AM 5 PM) Position Available In Suffolk, Massachusetts

Maintenance Service Coordinator (Office-Based, 9 AM

• 5 PM) Structure Management Roslindale, MA 02131 Join Our Team We’re a tight-knit, fast-paced property management office looking for a dependable, long-term team member to replace our outgoing Maintenance Service Coordinator.

If you enjoy helping people, solving problems, and keeping things organized behind the scenes—this could be the perfect fit.

Please note:

This is an in-office, Monday-Friday, 9 AM-5 PM position. You will not be performing physical maintenance or working in the field. Key Responsibilities Front-line customer care

• Receive maintenance requests through our online portal (and occasionally by phone) and enter/verify all details quickly and accurately. Service coordination
• Match each request with the correct vendor or in-house tech, confirm availability, and schedule work orders. Status updates
• Keep tenants in the loop (call, text, email) so they know what’s happening and when to expect service. Vendor relations
• Nurture positive, professional relationships with our trusted electricians, plumbers, cleaners, and contractors. Team collaboration
• Work closely with leasing, accounting, and property managers; jump in wherever needed so residents receive seamless support. Emergency backup
• In rare after-hours situations (nights, weekends, holidays), be ready to assist remotely—our whole office steps up together when urgent issues pop up.

Ideal Candidate Fluent in Spanish and English (strongly preferred). Strong communication, organization, and follow-through skills. Customer service or dispatcher/coordinator experience (property management is a plus). Some knowledge of basic maintenance or home repair terms/tasks is highly preferred to understand the nature of work requests and assign them appropriately. Reliable, responsible, and looking for a long-term opportunity —we are not a fit for someone unsure of their future plans or looking for temporary work. Team player who thrives in a supportive and fast-moving office environment. Tech-savvy—comfortable using online portals, email, and spreadsheets.

Hours & Compensation Schedule:

9:00 AM

• 5:00 PM, Monday-Friday (in office).

Job Type:

Full-time Pay:

$26.00

• $28.

00 per hour Expected hours: 40 per week

Benefits:

Paid time off

Schedule:

Monday to Friday Weekends as needed

Work Location:

In person