Office Assistant – DSS Income Maintenance Position Available In Yadkin, North Carolina

Office Assistant – DSS Income Maintenance 3.0 3.0 out of 5 stars Center, NC JOB Brunswick County is currently accepting applications for an Office Assistant to work with and support the economic services units of the Department of Social Services. Work involves providing office support such as scanning, answering phone calls, greeting customers, handling mail, and assisting customers. The ideal candidate can work independently and as a member of a team and in a fast-paced environment.

Job responsibilities include: Providing coverage to the agency’s reception area, including greeting customers, answering phones, and providing general information about community and agency resources.

Utilizing NC FAST to provide customer information, and recording notes in NC FAST as appropriate.

Entering and updating customer information (i.e., address changes) in the agency’s document management and day sheet systems.

Coping, scanning, emailing, and faxing confidential documentation as needed.

Providing general office and administrative support to agency staff as needed.

Working in the Call Center.

Knowledge, Skills, and Abilities:

Working knowledge of Microsoft Office SuiteGeneral computer knowledge and ability to learn and navigate various programs and databasesAbility to complete NC Fast CertificationsExcellent customer service skillsAbility to prioritize tasks and reassess as priorities change in a fast-paced environmentAbility to de-escalate upset customers / remain calm in stressful situationsStrong written and oral communication skillsNormal Business Hours are 8:30 am – 5:00 pm Monday – Friday. Must be available to work during emergency situations.