Lead Technician with CCTV and IT Systems Experience Position Available In Davidson, Tennessee

Lead Technician with CCTV and IT Systems Experience All Ether LLC Nashville, TN Position Summary All Ether LLC is hiring a Lead Technician with strong CCTV and IT systems experience to support our national video surveillance service contracts. This is a hands-on role that blends technical fieldwork with remote troubleshooting and systems support. You will serve as the primary technician responsible for diagnosing, repairing, installing, and maintaining video surveillance and low-voltage systems across a variety of secured sites. This role requires someone who can lead in the field, support ticket-based troubleshooting from the office, and be flexible as project demands shift. We need a technician who can do it all—lead jobs on-site and solve problems remotely. Description Key Responsibilities Lead installations and service of CCTV systems, structured cabling, access control, and low-voltage infrastructure Remotely diagnose and resolve issues with IP cameras, NVRs, Milestone VMS, and network equipment Manage service tickets using internal ticketing system: logging, updating, and closing with clear documentation Perform network configurations, including switch setups, PoE device management, and IP troubleshooting Coordinate directly with PMs to ensure proper scope execution, timelines, and client expectations Maintain and update documentation for installations, repairs, and system configs Serve as the technical point of contact for both on-site teams and client-side IT/security staff Train and guide junior technicians during installs and troubleshooting Ensure all work complies with safety, quality, and industry standards Required Skills and Experience 4+ years of hands-on field experience in low-voltage, structured cabling, or CCTV installations 2+ years of IT support experience focused on surveillance systems and network troubleshooting Proficiency with Milestone XProtect or other VMS platforms Ability to diagnose and resolve camera, NVR, VMS, and network issues without supervision Experience installing and managing CAT5e/CAT6, fiber optic, and coaxial cabling Familiarity with IP addressing, PoE switches, VLANs, and device provisioning Strong documentation, communication, and client-facing professionalism Valid driver’s license and ability to pass background checks for secure sites Must be based in Nashville, TN, or willing to relocate Ready to travel local and nationwide as needed. Preferred Qualifications Milestone Systems certification OSHA 10 or 30 Experience with access control systems and integrations